AppGuard 3.x 32/64 Bit

Discussion in 'other anti-malware software' started by shadek, Mar 12, 2011.

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  1. AaLF

    AaLF Registered Member

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    Now I have more complications. During uninstall of ComodoFW Appguard 4.0 died on reboot. In shock, I inadvertantly installed 3.5 in error. Which did NOT uninstall cleanly.

    And now 4.0 will not install even via Administrator. see pic.
    ag1.png


    The only Security programs installed are Sandboxie & MSE. Or could it be Blueridge is paranoid about Lics? My AG 4.0 has a lic. but maybe it didn't like being uninstalled earlier?
     
  2. pegr

    pegr Registered Member

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    I suggest sending an email to: appguard@blueridgenetworks.com and request assistance. It's not clear to me from your post what state your system is in: -
    • When you said v3.5 did not uninstall cleanly what did you mean by that - that it's still running or that there are leftover files and folders?
    • If it's just leftover files and folders, are you able to delete all of them manually, including the XML policy files located in AppData?
    • Is it just v4.0 that you can't reinstall - Are you able to reinstall v3.5?
    I assume you don't have a system image that you can restore back to. Imaging would have provided a quick and easy resolution to this.
     
  3. pegr

    pegr Registered Member

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    As SLE said, there is no need to make Sandboxie a Power App and you shouldn't have guarded Sandboxie Control. That's why you are seeing MemoryGuard alerts relating to Sandboxie. You should only guard untrusted applications, not other security applications.
     
  4. pegr

    pegr Registered Member

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    When you uninstalled Comodo Firewall did you make sure that AppGuard stayed in Install mode throughout the reboot by unchecking the "Automatically resume" checkbox before restarting the system?

    It's a safer procedure to follow when installing or uninstalling software that requires a reboot. If AppGuard was set to remain in Install mode throughout the restart then something clearly went badly wrong.
     
  5. Peter2150

    Peter2150 Global Moderator

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    Hi Barb

    Congratulations on the new site. -http://www.appguardus.com/-

    It looks great.

    Pete
     
  6. fearlessscientist

    fearlessscientist Registered Member

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    Looks like there is no more 30 day trial offered, which I think is a bad idea.
     
  7. Peter2150

    Peter2150 Global Moderator

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    We don't know that The site is new.

    Barb?

    Pete
     
  8. AaLF

    AaLF Registered Member

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    Ah-ha!!

    Looks like I've confirmed the source of my dilemma. Just as I thought -

    My re-install is blocked by APPGUARD policy #7.
     
  9. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    There is a link to the new site on: -http://www.blueridge.com/index.php/products/appguard/consumer-
    but the link is broken, it leads to -http://www.xxxx/-
     
  10. Brandonn2010

    Brandonn2010 Registered Member

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    Still no email with my 4.0 license and download link. Anyone else got theirs?
     
  11. buckslayr

    buckslayr Registered Member

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    Nothing yet. Hopefully today still.
     
  12. Barb_C

    Barb_C Developer

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    There is a 10 day trail.
     
  13. Barb_C

    Barb_C Developer

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    The emails just started going out about 30 minutes ago. Our upgrade policy has now been expanded so that anyone that has previously purchased AppGuard will get a free upgrade to AppGuard 4.0 with 3 activations. Pretty generous I think. Beyond 4.0, I can't make any promises.

    If you don't get an email by the end of the day, please email AppGuard@BlueRidge.com (or PM me).
     
  14. WSFfan

    WSFfan Registered Member

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    Just received my license for v4 and also the download link..Please check your email..
     
  15. Antarctica

    Antarctica Registered Member

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    Thank you so much Barb_C.:) Very generous indeed from Blue Ridge! So we just install the new version and use the same code?
    Thanks
     
  16. FleischmannTV

    FleischmannTV Registered Member

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    If you are using 3.x, you'll have to wait for the e-mail with the updated licence information.
     
  17. Jryder54

    Jryder54 Registered Member

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    What will be the current version number?
     
  18. jelson

    jelson Registered Member

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    FYI: I just purchased AppGuard from the website a few minutes ago. Interestingly, the download link was for version 3.5.6.1

    Looks like I acted too quickly.
     
  19. Brandonn2010

    Brandonn2010 Registered Member

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    I got my license :thumb:
     
  20. Jryder54

    Jryder54 Registered Member

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    Nevermind got my email :) 4.0.17.0.
     
    Last edited: Oct 28, 2013
  21. Barb_C

    Barb_C Developer

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    You will need a new code. Hopefully you will get one in email. If you don't get a code, email Blue Ridge (please wait till Wednesday or Thursday).
     
  22. Barb_C

    Barb_C Developer

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    Yes. We are just doing a soft launch right now to previous purchasers of 3.x. We hope to go live on Wednesday for everyone else.
     
  23. Barb_C

    Barb_C Developer

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    This isn't your problem. We checked your license file and your license still says that it has a valid activation. If you uninstall AppGuard while you are online, then AppGuard will notify the license server to increment your activation count and you should be able to re-install or move to another PC.

    If you are unable to resolve the issue, please email AppGuard@BlueRidge.com with your support issue.
     
    Last edited: Oct 28, 2013
  24. Barb_C

    Barb_C Developer

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    The web-site is not completed. It is still considered in the pre-launch state.
     
    Last edited: Oct 28, 2013
  25. Barb_C

    Barb_C Developer

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    It looks like they've gotten through about 1/5th of the emails before stopping for the day. I expect most of the rest will go out tomorrow. Sorry if you weren't included in the first batch.

    For everyone that did get an email, they've referenced "AppGuardUS.com". Although this site is live, it will still point to 3.5 for purchase. Anyone that does purchase 3.5 (for $20) will get a free upgrade to 4.0 when it comes out.
     
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