Any way to get rid of Outlook error message?

Discussion in 'ESET NOD32 Antivirus' started by acr1965, Dec 24, 2012.

Thread Status:
Not open for further replies.
  1. acr1965

    acr1965 Registered Member

    Joined:
    Oct 12, 2006
    Posts:
    4,954
    Is there any way to remove this error message every time I open Outlook? Eset av has been uninstalled and left this little Christmas present behind. I've tried the Eset removal tool or whatever it is and I've tried settings in Outlook. Changing the settings in Outlook was a work around which worked for a while but now the error message is back.
     

    Attached Files:

  2. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,779
    Location:
    Texas
  3. acr1965

    acr1965 Registered Member

    Joined:
    Oct 12, 2006
    Posts:
    4,954
    Thanks Ronjor. I tried what you suggested. I eventually had to find and delete the .dat file manually as my search results would not show it. But even after deleting the .dat file (and rebooting twice) I still get the same error message when opening Outlook.
     
  4. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,779
    Location:
    Texas
    Sorry that was no help. Unless there are no suggestions, ESET will have to address this problem.
     
  5. acr1965

    acr1965 Registered Member

    Joined:
    Oct 12, 2006
    Posts:
    4,954
    I tried what is suggested at this link and it works for now - http://superuser.com/questions/349335/how-to-remove-eset-outlook-plugins

    I believe I tried this same suggestion before which worked for a while. But when I recently opened Outlook for the first time in a couple months I saw that the error message had came back for some reason.

    The above suggestion was from this post - https://www.wilderssecurity.com/showpost.php?p=2066723&postcount=4
     
  6. ronjor

    ronjor Global Moderator

    Joined:
    Jul 21, 2003
    Posts:
    57,779
    Location:
    Texas
    Sounds like there may a bug or two lurking. :)
     
  7. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
    Until someone from ESET attends to your issue, you may submit an online issue ticket
     
  8. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    The only reason why deleting extend.dat didn't work is probably that you didn't delete it for the right profile. A Process monitor log should reveal the location from where it's loaded.
     
  9. tomazyk

    tomazyk Guest

    What about reinstalling and uninstalling Av again? Maybe that would solve the problem.
     
  10. siljaline

    siljaline Former Poster

    Joined:
    Jun 29, 2003
    Posts:
    6,619
Thread Status:
Not open for further replies.