I'm sorry if this seems like a rant, but quite frankly it is. You see I got told NOD32 is a great product it is, however the backend system is massively flawed. Let's see I would say, I've been using ESS (I went SS as I wanted Anti-Spam, software firewalls are snakeoil), for about 2 months. In this time I have had issues with updates 3 times! First of the Adobe definition bug, which tells me I have a virus? No wait, it's a false positive but my machines are slow and I get a post on this forum I find by accident to apologise? No email apology? Nothing! Then it updates, and suddenly I'm screwed, I mean all my word documents where infected? How did that happen? Oh wait, another untested badly produced update to my definitions! Yes another false positive! Thirdly, this overloaded update servers thing. I mean 11mb is not unreasonable for an update for people, not in the day and age of HFC (Hybrid fiber coax) networking. Yet, they didn't consider the implications of a user base hitting the server a few times a day. So now my computers don't update, unless I sit there hitting update repeatedly until eventually I get a connection and am allowed to update. Simple fact is these things don't seem to be planned properly, ever from my limited experience of this system. I would hope to think I know a little about package distribution on a network. I build network based accounts software 5 days a week. I will admit it's hardly on the same scale, but if I made as many issues as you guys are then I'd certainly loose customers. I must therefore ask, have you plans to make my use of your system any more difficult? If so how do I request a refund, on the grounds of incompetence?