Hi to all. I have just been the receiver on a nasty virus, called ANTIVIRUS ACTION. It hit my computer with full velosity causing the system to do some crazy things. Smart Security Ver3 did not pick it up and I was not aware of the problem until after the damage had been done. I then tried to remove Smart Security and re install it from the Disc supplied from Eset when I ourchased the license but it would not read the Disc. I then tried to download the software from the Eset homepage but when I entered my username and password the system did not recognize them. I have most of the virus removed but there are still problems with running most of my software and I have minimal virus protection until Eset Australia decide to help me. Very poor customer service. Brian.