antispam catching mailing list emails

Discussion in 'ESET Smart Security' started by Long Paddock IT, May 15, 2012.

Thread Status:
Not open for further replies.
  1. Long Paddock IT

    Long Paddock IT Registered Member

    Joined:
    Mar 3, 2010
    Posts:
    6
    Hi'

    I run a mailing list for fishermen and ESET is catching our list email and dumping it into subscribers spam folders. Just wondering if someone had any tips on how to improve the trustworthiness of our emails so that new subscribers dont have to whitelist the email.

    Cheers
    Blake
     
  2. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,032
    Location:
    California
    Hello,

    False positives with email are handled in the same fashion as those for files and for web sites. If you submit copies of your mailing list's emails to the virus lab, they can examine it to determine why they are being flagged as spam.

    For information on how to submit samples to the virus lab, please see ESET Knowledgebase Article #141, "How do I submit a virus, website or potential false positive sample to ESET's lab?."

    Regards,

    Aryeh Goretsky
     
Thread Status:
Not open for further replies.