Anti-Keylogger v6.1 - install problem

Discussion in 'other anti-malware software' started by krazo1961, Aug 11, 2005.

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  1. krazo1961

    krazo1961 Registered Member

    Joined:
    Aug 11, 2005
    Posts:
    5
    Hello,

    I installed ant-keylogger 6 trial version as it was highly sugested by wilders.org. I obtained the information and link; Anti-Keylogger (http://www.anti-keyloggers.com/products.html) directly on the
    page for Spyware (http://www.wilders.org/spyware.htm) and had
    big trouble.

    I doubled clickd on the install file and when through the installation all the way to the screen were I pressed 'Finish' thats when I had a problem.
    First my firewall (Zonelab ZoneAlam Pro popped up a warrning about a temp file from the program attempting access which it had not been granted permission (zonealarm was just doing whats it's supposed to be doing) .

    I pressed the 'ALLOW' button from the (ZoneAlarm Pro) firewall alert
    window to GIVE it permission and when I did my computer locked up on a blue screen with a message a protecting windows itself or a critical file(s). It said to boot to safe mode and uninstall the program. Thats the short of it.

    I could not restart my computer the key board and mouse didn't work and I pressed ctrl-alt-delete that did nothing. I then pressed my computer restart/power button and nothing happened. I was forced to un plug my computer shutting it of then press the power button to turn it back on.

    I fist booted into safe mode and tried to uninstall the program from control panel and then uninstall in the anti-kelloger start menue folder NEITHER worked. My cursor briefly changed to the working in backround thing then stopped I tried many times and it did not work.

    I then restarted and booted into NORMAL mode and windows function fine but I had the same uninstall results as in safe mode.

    I clicked on the ant-keylogger program and it came up with the following error message:

    Kernal not installed.
    Please reinstall the program.
    [code: 0x000000000]

    When I tried to reinstall the program as it sugested and had the exact same things happened as I described above. Please help me. I am stuck the reinstall failed to fix it so I could unistall what files did get placed in the program folder so Iam stuck.

    MY SYSTEM INFO:
    windows xp pro and my system was working flaulessly before instal and still works fine after all this biz), no viruses (mcAfee), spyware. I scan with Webroot’s Spy Sweeper, Microsoft’s Anti Spyware,LavaSoft’s Ad-Aware SE and Spybot Search & Destroy and Spyware Eliminator and TrojanHunter (just used for scanning mannualy).

    I am currenly running CA’s PestPatrol as my 'ACTIVE' protection. I have been a long time user of HijackThis. Last I keep track of all processes
    running on my system using TaskManager and primarily a program called WinTask Pro which is far more detailed in it’s tracking of processes running, auto start programs and much more.

    I have a folder for anti-keylogger with a few 'orphaned' files in it and thats it. Since the program didn't and wont install its abviously not running.

    The questions are:
    1.
    Can I just delete that folder and the few files it put in before it failed.

    2.
    use sytem restore to go back to yesterday where I just happen to set a restore point and retore back to then. Will that do the trick.

    3.
    First use system restore then if I still find any folder with its stragling few files in it from

    the failed install I just delete them. The restore will get rid of any registry entries from the

    failed install if any are there by going back to previous good pre install attemp point.

    I contacted the vendor but no one answers the phone or answers there 'live' tech support from the

    wem site. It could be a case of what country there in it doesn't say on the site any where. I

    trust Wilders with thier sugestions I have no reason not to. It's one of the main sources of help

    of it's king around. I guess I just had bad luck.

    **Please help with your sugestions, comments or feed back on this

    Kevin
     
  2. WSFuser

    WSFuser Registered Member

    Joined:
    Oct 7, 2004
    Posts:
    10,632
    first use system restore then delete any remaining folders/registry entries. and lastly run ccleaner (both the junk and registry cleaner). hope that helps.
     
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