Annoyed I have downloaded True Image 220.127.116.117. Tried to install it but getting prompted for a serial number. There was no serial number on my printable invoice, only an order number. Checked my email and only got a Thanks for your purchase email....no serial! Went to the site and attempted to login using my email address. Wouldn't recognize my password. So I clicked on a link to change the password. Never received an email with an updated password. Attempted to call tech support.....couldn't even get a voice on the line and went though several prompts just trying to talk to anyone. Finally sent an email to the support folks but I don't expect a response for 48 hours (or at the rate I'm going, NEVER!). This is really frustrating....I have limited time to work on this PC and by now I could've drove to CompUSA and bought Ghost! Would've saved me time, money and a few aspirin! Can somebody help? My next step is to claim fraud with my bank.