Anker finally comes clean about its Eufy security cameras

guest · Jan 31, 2023

Anker admits its always-encrypted cameras weren’t always encrypted — and promises to do better.
By Sean Hollister - January 31, 2023

First, Anker told us it was impossible. Then, it covered its tracks. It repeatedly deflected while utterly ignoring our emails. So shortly before Christmas, we gave the company an ultimatum: if Anker wouldn’t answer why its supposedly always-encrypted Eufy cameras were producing unencrypted streams — among other questions — we would publish a story about the company’s lack of answers.

It worked.
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In a series of emails to The Verge, Anker has finally admitted its Eufy security cameras are not natively end-to-end encrypted — they can and did produce unencrypted video streams for Eufy’s web portal, like the ones we accessed from across the United States using an ordinary media player.

But Anker says that’s now largely fixed. Every video stream request originating from Eufy’s web portal will now be end-to-end encrypted — like they are with Eufy’s app — and the company says it’s updating every single Eufy camera to use WebRTC, which is encrypted by default.
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But we also think Anker Eufy customers, security researchers and journalists deserve to read and weigh those words, particularly after so little initial communication from the company.

That’s why we’re publishing Anker’s full responses below.
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Eufy actually updated and strengthened that privacy commitment page again since our original story, though it still isn’t worded quite as strongly as the original version.
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