An instal from a site won't work

Hello,

My English is terrible but still I want to try this.
The problem: When I‘m on a site witch want to install something (with permission) on my computer the window with the security text about trust, will not come. I see some movements but no window. I discover this at first by windows update and with a diagnostic program at the site off HP. Also I think that the automatic windows update won’t work but I’m not sure about that.
Do you have any idea what is going on here? This is my HijackThis log:

Logfile of HijackThis v1.97.7
Scan saved at 16:29:35, on 6-3-2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\drivers\dcfssvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norman\NPF\NPFSVICE.EXE
C:\Norman\NVC\BIN\Zanda.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\NORMAN\Nvc\BIN\NVCSCHED.EXE
C:\NORMAN\Nvc\BIN\nipsvc.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\NORMAN\Nvc\BIN\nvcoas.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\NORMAN\Nvc\BIN\NJEEVES.EXE
C:\Program Files\Logitech\ImageStudio\LogiTray.exe
C:\WINDOWS\System32\LVComS.exe
C:\WINDOWS\ATK0100\Hcontrol.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\htpatch.exe
C:\Program Files\Logitech\ImageStudio\LowLight.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ASUS\ASUS Probe\AsusProb.exe
C:\Program Files\ASUS\Power4 Gear\BatteryLife.exe
C:\NORMAN\Nvc\BIN\ZLH.EXE
C:\WINDOWS\System32\hphmon04.exe
C:\NORMAN\Nvc\BIN\NYMSE.EXE
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\NORMAN\Nvc\BIN\NIP.EXE
C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
C:\WINDOWS\ATK0100\ATKOSD.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\NORMAN\Nvc\BIN\cclaw.exe
C:\Program Files\ASUS\WLAN Card Utilities\Center.exe
C:\PROGRA~1\COMMON~1\Nokia\Services\SERVIC~1.EXE
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE
C:\PROGRA~1\NETSWI~1\NETSWT~1.EXE
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\ASUS\Asus ChkMail\ChkMail.exe
C:\Program Files\Bluetooth Software\BTTray.exe
C:\Program Files\GetRight\getright.exe
C:\Program Files\ASUS\ASUS Hotkey\Hotkey.exe
C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\GetRight\getright.exe
C:\Program Files\Norman\NPF\NPFMSG.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\WINDOWS\System32\HPHipm11.exe
C:\Program Files\Bluetooth Software\BTStackServer.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
C:\Program Files\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koppelingen
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\RoboForm.dll
O3 - Toolbar: Telefoongids Zoekbalk - {904691A1-C588-4B27-BC47-D8599EDB3F97} - C:\Program Files\TelefoonToolbar\TelefoonBar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [HP Tasbar Tool] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver3\LVCOMS.EXE
O4 - HKLM\..\Run: [LogitechGalleryRepair] C:\Program Files\Logitech\ImageStudio\ISStart.exe
O4 - HKLM\..\Run: [LogitechImageStudioTray] C:\Program Files\Logitech\ImageStudio\LogiTray.exe
O4 - HKLM\..\Run: [Hcontrol] C:\WINDOWS\ATK0100\Hcontrol.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [HTpatch] C:\WINDOWS\htpatch.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [ASUS Probe] C:\Program Files\ASUS\ASUS Probe\AsusProb.exe
O4 - HKLM\..\Run: [Power_Gear] C:\Program Files\ASUS\Power4 Gear\BatteryLife.exe 1
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb07.exe
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [Norman ZANDA] C:\NORMAN\Nvc\BIN\ZLH.EXE /LOAD /SPLASH
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\System32\hphmon04.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [Nokia Tray Application] C:\Program Files\Common Files\Nokia\NCLTools\NclTray.exe
O4 - HKLM\..\Run: [Control Center] C:\Program Files\ASUS\WLAN Card Utilities\Center.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [NetSwitcher Tray Application] C:\PROGRA~1\NETSWI~1\NETSWT~1.EXE
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe"
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Global Startup: ASUS ChkMail.lnk = C:\Program Files\ASUS\Asus ChkMail\ChkMail.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: GetRight - Tray Icon.lnk = C:\Program Files\GetRight\getright.exe
O4 - Global Startup: Hotkey.lnk = C:\Program Files\ASUS\ASUS Hotkey\Hotkey.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\KODAK\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: NPF Messenger.lnk = ?
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O8 - Extra context menu item: &Maintain Block List... - C:\PROGRA~1\AdShield\maintain.htm
O8 - Extra context menu item: Aanpassen &Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Add to &Block List... - C:\PROGRA~1\AdShield\suppress.htm
O8 - Extra context menu item: Add to &Exclude List... - C:\PROGRA~1\AdShield\restrict.htm
O8 - Extra context menu item: AdShield Option &Settings... - C:\PROGRA~1\AdShield\settings.htm
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: E&xporteren naar Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: InvulFormulieren &] - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O8 - Extra context menu item: Opslaan Formulieren &^ - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html
O9 - Extra button: Create Mobile Favorite (HKLM)
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM)
O9 - Extra button: InvulFormulieren (HKLM)
O9 - Extra 'Tools' menuitem: InvulFormulieren &] (HKLM)
O9 - Extra button: Opslaan (HKLM)
O9 - Extra 'Tools' menuitem: Opslaan Formulieren &^ (HKLM)
O9 - Extra button: RoboForm (HKLM)
O9 - Extra 'Tools' menuitem: RoboForm Werkbalk &2 (HKLM)
O9 - Extra button: Telefoongids (HKLM)
O9 - Extra 'Tools' menuitem: Telefoongids Zoekbalk (HKLM)
O9 - Extra button: Vind! (HKLM)
O9 - Extra 'Tools' menuitem: Gouden Gids Toolbar (HKLM)
O9 - Extra button: Onderzoek (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O9 - Extra button: Real.com (HKLM)
O9 - Extra button: AdShield (HKCU)
O16 - DPF: {003FADA5-8FEE-11D6-AFB7-0004768F6183} (CryptoRSA Control) - https://www.p3.postbank.nl/sesam/CAX.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/swdir.cab
O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {9B17FE0E-51F2-4692-8B32-8EFB805FC0E7} (HPObjectInstaller Class) - http://h30155.www3.hp.com/ediags/gs/install/guidedsolutions.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {DE591B16-A452-11D6-AED1-0001030A4E46} (PBGNX Control) - https://gto.postbank.nl/GTO/PBGNX.cab

I’m running Windows XP pro with service pack 1, also Spybot S&D, SpywareGuard and Adshield. Can I have misplaced a setting in one of those?

 

Hi kever,

Have you tried putting the Windows Update site in your Trusted zone (Vertrouwde websites)?
The security settings for the internet zone might be too strict. Which is not necessarily bad.
I do notice the ActiveX elements from the Postbank (under O16) but there is no entry from Windows Upsdate there.
Assuming the Postbank site works for you, the above should help.

Regards,

Pieter

 

Hello Pieter,

Yes I did that. I did every step from http://updatexp.com/0x800A138F.html nothing works. Can I make an entry for windows update?

Kever

 

Sorry, could you elaborate on that?
Not sure what you mean.

Regards,

Pieter

 

I'm sorry, You said something about the Postbank site onder O16 from the HijackThis log. If i can make an entry in the register for windows update mayby it wil work but what en where must I put this.

Kever

 

Oh OK I see. No, you can't just make that yourself. It will be installed once we get the Windows update site to install it.

Is that account the only one you have on that computer?

Regards,

Pieter

 

Yes, this is the only account on this computer.

Kever

 

Hi Kever,

Have you tried unchecking all the boxes in AdShield when you go to Windows Update?
Go to the Windows update site, click the Adshield icon in IE's taskbar, in the menu that appears on the left side uncheck all the boxes and, if necessary, click the refresh button in IE.

Regards,

Pieter

 

Hello Pieter,

That did the trick. I unchecked all the boxes en made an refresh and Bingo!!!

The windows update site wasn't on the exclude list.


Thanks, an other problem solved.

Kever