i'm a 16 years old gamer and I had this call tonight. I wasn't sure about it, and they were very persuative, and my computer really had some problem. so I thrusted him, but when I arrived to the "talk to a techinician" step, I gave him the wrong ID several time, just in time to read forum, then I asked him about all these hacks. He answered me that it wasn't true, and told him to go ~snip~. Be careful about it people, watch your back and alway check forum before going in.