Amending topic title

Discussion in 'General Topics' started by MikeBCda, Dec 20, 2010.

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  1. MikeBCda

    MikeBCda Registered Member

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    Over at the avast forums (I forget what their board software is), they strongly urge you, when and if you post about a problem that's afterwards been satisfactorily resolved, normally with the help of someone's reply, to modify the topic title (by editing your first post) so that it includes "[Resolved]" at the beginning.

    In this way, anyone scanning topic titles can see at a glance that the problem's been solved, and skip over it if they were going to offer help, or go into the topic to see the solution if they've had a similar problem.

    I tried doing that here with my most recent request (about downforeveryone ...), but it doesn't really work. Firstly, it requires using the "full-feature" editor to change the title, and even when that's been done the revision doesn't show in the forum index.

    Since that's proved quite useful elsewhere, is there anything in your vB setup options to permit doing that here?
     
  2. LowWaterMark

    LowWaterMark Administrator

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    The majority of our topics are general discussions and really don't lend themselves to reaching some sort of concluded state. Frequently, that type of structure is used for personal support queries, where a person asks support personnel for help and upon getting it, the topic is basically over. Here, only a few of our threads work like that, and in most of those cases, those topics don't end there. Generally, someone else comes along with additional or related questions, which then moves the thread back to an in-progress state until they get their answer. And round it goes.

    We debated using that type of structure here in the past, but, found that the continuation posts by others as described above, limited its usefulness. The only place it seemed to work was in the spyware cleaning forum where each thread handled only a single infection incident and other members could not bump reply into someone else's thread. When an infection was fixed, the thread was over and closed.
     
  3. MikeBCda

    MikeBCda Registered Member

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    Ok, then what about something like an "OK to close" button, or something similar, to indicate to mods/admin that the OP's happy that the suggested fix worked? Or is the open-ended discussion you described too common a situation to make that feasible?
     
  4. LowWaterMark

    LowWaterMark Administrator

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    Well, the problem with an "okay to close" function is that a thread really does not belong to just the person who started it. If all we did was one on one support questions, then yes, but, usually many other people reply to the same threads. Done for one may not mean done for all. As an example, let's look at the current SpywareBlaster update issue and the Avira update problem in the Javacool section. Once the person who started the initial thread got their work-around, they may have clicked an "okay to close" button, but, since then a lot of other people have been posting about the issue. For some, the work-around works. For some it doesn't. Everyday, more people arrive and ask about the problem.

    Basically, it is extremely rare that any thread here is posted and done after a few replies. Maybe a small handful could be closed like that, but, usually that's not the case.
     
  5. MikeBCda

    MikeBCda Registered Member

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    Ok, fair enough, thanks. Feel free to close this one if appropriate, since it in effect was strictly a question about forum "mechanics" and policies.
     
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