All upgrade d/l links to v. 9 appear to actually point to v. 8

Discussion in 'Acronis True Image Product Line' started by ISC, Sep 21, 2005.

Thread Status:
Not open for further replies.
  1. ISC

    ISC Registered Member

    Joined:
    Sep 21, 2005
    Posts:
    3
    I am one of those that purchased recently and got an email for a gratis upgrade.

    After a number of downloads, comparison of file sizes of upgrade downloads and a download of v. 9 trial, I have come to the conclusion that all links point to download files of v. 8 (file name of ver. 9, however) and not v. 9. This was confirmed when I tried to install several different download files and could not use the new serial number given in the email. When I used my old ver. 8 serial the file installed and when I checked, it said it was ver. 8 and not 9.

    I have asked support to fix this anomoly.

    Cheers.
     
  2. thebigdintx

    thebigdintx Registered Member

    Joined:
    Aug 31, 2005
    Posts:
    337
    Location:
    Dallas, Texas
    Did you purchase your T.I. 8.0 copy directly from Acronis, or from somewhere else (retail store, newegg download, etc.)? I was just wondering because I purchased the retail boxed version from Compusa less than 30 days ago, registered it with acronis, but have not received an e-mail with free upgrade info and new key yet.
     
  3. ISC

    ISC Registered Member

    Joined:
    Sep 21, 2005
    Posts:
    3
    I purchased directly through the Acronis Web site a week or so back.
     
  4. MPSAN

    MPSAN Registered Member

    Joined:
    Nov 21, 2004
    Posts:
    665
    ...and you won't either. See my post about no free upgrades unless you bought it from The Acronis Store! I also bought from CompUSA a few days ago!


     
  5. Mdraft

    Mdraft Registered Member

    Joined:
    Sep 21, 2005
    Posts:
    3
    I got the download link and I also ended up downloading 8.0. The link said I was eligible for 9.0 having purchased 8.0 within the last 30 days.
     
  6. thebigdintx

    thebigdintx Registered Member

    Joined:
    Aug 31, 2005
    Posts:
    337
    Location:
    Dallas, Texas
    Does anyone know where exactly on the Acronis website it tells about the 30 day period where you can get a free upgrade, and the fact that you have to have purchased T.I. directly from acronis to take advantage of this offer?
     
  7. MPSAN

    MPSAN Registered Member

    Joined:
    Nov 21, 2004
    Posts:
    665
    I asked the same question on the thread I started. I hope we get an answer.

     
  8. ISC

    ISC Registered Member

    Joined:
    Sep 21, 2005
    Posts:
    3
    As of this morning it appears that Acronis has corrected the error with the d/l links and ver. 9 is now the correct file available at the links.
     
Thread Status:
Not open for further replies.