Adobe Camera Raw & Prevx 3

Discussion in 'Prevx Releases' started by JenniH, Aug 30, 2010.

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  1. JenniH

    JenniH Registered Member

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    I am having issues with Adobe camera raw displaying images correctly.
    When I double click on a RAW thumbnail in bridge, this opens ACR. The ACR page is displayed correctly but no image, just the background and a border where the image should be. Sometimes it will display just a very small portion of the image somewhere within the image box. This only happens when I have IE or firefox pages open. If I leave ACR, close the web pages, then go back into ACR, the image displays ok.
    I did turn off my Prevx virus software, and ACR worked fine. I opened several browser windows and ACR displayed the RAW files correctly. I then turned on Prevx, went back into bridge, double clicked a raw file to open in ACR and again, no image.

    Seems it is something to do with Prevx.

    Prior to reformatting the drive, XP, CS4, ACR, IE7 and Prevx all worked fine together.
    I am using XP, CS5, IE8 and PrevX 3

    Can anyone suggest anything that might help.
    Thanks in advance
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Nov 20, 2004
    Posts:
    12,011
    Location:
    Ontario, Canada
    Hi JenniH and welcome to the Official Prevx support forums!

    First of all can you do a scan with Prevx by Scan My PC Now in the Prevx GUI! And and after the scan Please send the scan log to Prevx as stated in this post: https://www.wilderssecurity.com/showpost.php?p=1662381&postcount=1

    TIA,

    TH
     
    Last edited: Aug 30, 2010
  3. JenniH

    JenniH Registered Member

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    OK thanks. Have emailed scan results.
     
  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Location:
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    We don't appear to have received them yet - could you please try resending?

    Thanks! :)
     
  5. JenniH

    JenniH Registered Member

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