Adobe Camera Raw & Prevx 3

I am having issues with Adobe camera raw displaying images correctly.
When I double click on a RAW thumbnail in bridge, this opens ACR. The ACR page is displayed correctly but no image, just the background and a border where the image should be. Sometimes it will display just a very small portion of the image somewhere within the image box. This only happens when I have IE or firefox pages open. If I leave ACR, close the web pages, then go back into ACR, the image displays ok.
I did turn off my Prevx virus software, and ACR worked fine. I opened several browser windows and ACR displayed the RAW files correctly. I then turned on Prevx, went back into bridge, double clicked a raw file to open in ACR and again, no image.

Seems it is something to do with Prevx.

Prior to reformatting the drive, XP, CS4, ACR, IE7 and Prevx all worked fine together.
I am using XP, CS5, IE8 and PrevX 3

Can anyone suggest anything that might help.
Thanks in advance

 

Hi JenniH and welcome to the Official Prevx support forums!

First of all can you do a scan with Prevx by Scan My PC Now in the Prevx GUI! And and after the scan Please send the scan log to Prevx as stated in this post: https://www.wilderssecurity.com/showpost.php?p=1662381&postcount=1

TIA,

TH

 

OK thanks. Have emailed scan results.

 

We don't appear to have received them yet - could you please try resending?

Thanks!

 

I did send email with scan results last night. I have resent to day.
Sent to report@prevxresearch.com

Thanks