ad ware problems - help please

Discussion in 'privacy problems' started by Frances Holland, Aug 5, 2004.

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  1. Frances Holland

    Frances Holland Registered Member

    Joined:
    Aug 5, 2004
    Posts:
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    Very new to this, don't even know if I'm in the right place to ask this question:
    System Windows Me I have Zone Alarm Spybot CWShedder All my Microsoft updates are installed.
    I recently did a free scan of adware which came up with 4 itiems:
    1. Bfast Cookie - not critical
    2. W32 Mimail.C C\\Windows\netwatch.exe -severe
    3. Client Man C:\\Windows\system\msmc.exe - dangerous
    4. WORM_OPASEFC:\\Windows\FONTVIEW.EXE
    I could not clean from this particular site as I would have had to pay and the cost was in dollars and I did not know how to convert to stirling.
    After some advice from Computer Active Forum I did other checks:-
    Trend Micro House Call Virus Scan which came up with one problem:-
    Virus - TROJ SMALL XC File C:\recycled|Dc5.exe - non cleanable
    (no mention of the others, where have they gone?!)
    I decided to free scan again from the original site (or so I thought) but ended up at SPYWARE BEGONE! who came up with 9 Spyware/Adware infections
    Seven of which were Spyware Trusted Zone - registry
    One was Alexa - Adware - Registry The other: Dynamic Toolbar - Browser Hyjacker - Hard Disc. Again I could not clean up from this site unless I paid, which was again in dollars.
    I really do not know what is happening, Spybot and CWShredder show my machine is clean, Zone Alarm says I am protected.
    What do I do please. I am not terribly computer literate being 65 yr old (female) silver surfer, please be gentle!! I also have a problem staying connected to Virgin IE and OE, which means I have to reconnect frequently - I have had to reconnect three times to do this. FRAN
     
  2. wyrmrider

    wyrmrider Registered Member

    Joined:
    Jul 5, 2004
    Posts:
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    Location:
    california
    Dear Francis
    may be in right place but let a newbie go through your post line by line

    Very new to this, don't even know if I'm in the right place to ask this question:
    System Windows Me I have Zone Alarm Spybot CWShedder All my Microsoft updates are installed.

    run windows update and get current if you are not
    spybot do you mean spybot search and destroy by pepi mk software or some rip-off clone? what version? 1.3? updated?
    if spybot s&D are you in advanced mode? if so what options are you using
    update and then post a scan in the spybot forum at net-integration
    or another spybot s&d specialist

    I recently did a free scan of adware which came up with 4 itiems:

    free scan of adwareo_O
    what scanner did you use
    the one to use is ad-aware by LAVASOFT accept no substitutes
    if is is "adawre " as a product IT IS A RIP OFF ignore the following
    they are just trying to scam getting you to BUY the product
    AD-AWARE has a FREE VERSION

    1. Bfast Cookie - not critical
    2. W32 Mimail.C C\\Windows\netwatch.exe -severe
    3. Client Man C:\\Windows\system\msmc.exe - dangerous
    4. WORM_OPASEFC:\\Windows\FONTVIEW.EXE
    I could not clean from this particular site as I would have had to pay and the cost was in dollars and I did not know how to convert to stirling.
    IGNORE THE ABOVE

    After some advice from Computer Active Forum I did other checks:-
    (I'm not fmiliar with them)

    Trend Micro House Call Virus Scan which came up with one problem:-
    Virus - TROJ SMALL XC File C:\recycled|Dc5.exe - non cleanable
    (no mention of the others, where have they gone?!)

    ok now try the free scan at Bit Defender
    you can find a good list of approved spyware fighters at www.spywareinfoforum.com
    or post back

    I decided to free scan again from the original site (or so I thought) but ended up at SPYWARE BEGONE! who came up with 9 Spyware/Adware infections
    Seven of which were Spyware Trusted Zone - registry
    One was Alexa - Adware - Registry The other: Dynamic Toolbar - Browser Hyjacker - Hard Disc. Again I could not clean up from this site unless I paid, which was again in dollars.

    Glad you are aleart to these scams too many people are taken in

    I really do not know what is happening, Spybot and CWShredder show my machine is clean,
    do not use cwshredder without some advice unless you are above beginner

    Zone Alarm says I am protected.
    you are protected UNLESS you let things access your computer when you should not beware of KNOWN PROGRAMS such as explorer, outlook etc trying to access the internet when yhey have no known reason for doing so
    check your zone alarm settings from automatic or always allow or ask
    (this is the BIG problem with the XP firewall it does NOT check for nasties trying to "PHONE HOME"

    What do I do please. I am not terribly computer literate being 65 yr old (female) silver surfer, please be gentle!! I also have a problem staying connected to Virgin IE and OE, which means I have to reconnect frequently - I have had to reconnect three times to do this. FRAN

    ok fran one step at a time
    go to internet options
    set your home page to anything BUT about blank or MSN.com
    (watch for changes, ad-aware fix or cwshredder may reset to about blank not a problem but a big problem if reset and you do not know why
    delete cookies, delete files AND delete files with offline content box checked
    clean out your TEMP folder if this is a big job RENAME your temp folder TEMP.BAK then you MUST create a NEW FOLDER named.. TEMP
    try all of your programs if everything still works after a couple of weeks check out any .txt files and anything else of interest and delete the TEMP.BAK
    there are also programs which will help you do this like CCleaner or internet sweeper

    up date your installed virus checker if not install one of the good free ones
    run another on line scan to double check
    install the real ad-aware check for updates and fix everything it finds
    anything not fixed? go to the lavasoft forums and find out how to do a "FULL CUSTOM SCAN" that's what they call it run the scan fix everything
    be shure to check the box to allow rescan at reboot or run in "safe mode"
    reboot and let it fix
    anything left
    post in the ad-aware forum
    they are volunters so be patient
    If you have not done their "Full scan" the'll give you instructions on how to do it
    if you are not getting a response (their buried)
    run spybot search and destroy THE REAL ONE
    fix all of the red checks
    anything left??
    post up in the Net Integration Spybot forum (google should get you there)

    good luck
    It'll take awhie so just do one step at a time

    Wyrmrider
     
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