Activate NOD32 Antivirus

Discussion in 'ESET NOD32 Antivirus' started by Armando Acevedo Mi, Sep 26, 2008.

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  1. Armando Acevedo Mi

    Armando Acevedo Mi Registered Member

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    I bought four CDs of NOD32 Antivirus.
    When I try to activate my license to receive my user name and password in " www.eset.com/activate" I receive a message:

    There was an error registering your serial number. Please contact support.

    In all of the four Cds

    Thanks for your help
    Armando Acevedo
    Mexico
     
  2. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    There may have been an outage earlier this morning with the database service behind the web-based activation form. Please try activating again using the page at http://www.eset.com/activate/.

    Regards,

    Aryeh Goretsky
     
  3. Armando Acevedo Mi

    Armando Acevedo Mi Registered Member

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    After several tries in different days, different OS, XP and Windows and different PCs I get the same message.

    "There was an error registering your serial number. Please contact support."


    Now I tried in ESET Mexico web page -Latin America-
    and got more information -in Spanish of course-

    "The SN is invalid or has been used before"

    I bought my ESETs Cds at MicroCenter, the biggest PC store in Boston, Ma, USA alas I live in Mexico City
     
    Last edited: Sep 28, 2008
  4. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Can you please send me the serial numbers from the CDs via the forum's private messaging (PM) system?

    Regards,

    Aryeh Goretsky
     
  5. Armando Acevedo Mi

    Armando Acevedo Mi Registered Member

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    With the great help from Aryeh Agoretsky and the assistance of ESET support, I have solved my problem of registering my four Cds product of ESETNOD32 Antivirus.

    I am using all of them now!

    Thanks a lot Aryeh!!!!!
     
  6. ahtonks

    ahtonks Registered Member

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    I have exactly same problem.
    How I can it register?
    Also I was send support request in eset.com but still no answer.
     
  7. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Can you please send me the serial numbers from the CDs via the forum's private messaging (PM) system?

    Regards,

    Aryeh Goretsky

     
  8. jan999

    jan999 Registered Member

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    Dear Aryeh Goretsky,


    i buy 5 licinse nod32 ver3 on line and i cannot activate any one of them...
    plzzzzzzzzz help
     
  9. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Where did you purchase the software online from? ESET's U.S. web site, a reseller, or some other source?

    If you can tell me what country you are located in, I can ask the distributor to provide you with further assistance.

    Regards,

    Aryeh Goretsky
     
  10. jan999

    jan999 Registered Member

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    plz check ur pm massage
     
  11. roussec

    roussec Registered Member

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    I have the same problem. I bought online in the US and when entering the serial I get the error message.
     
  12. agoretsky

    agoretsky Eset Staff Account

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    Hello,

    Please send me a private message with your order information (sales order reference number from ESET, email address you used and so forth)? I can then ask ESET's sales department about the order.

    Regards,

    Aryeh Goretsky
     
  13. utente_17

    utente_17 Registered Member

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    Oct 31, 2008
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    i too bought eset nod 32 (8 copies) for my mother in law here in boston, at microcenter. once she returned home (eastern europe) she has not been able to activate them (getting an error registering code" when trying).

    any help?
     
  14. RLX001

    RLX001 Registered Member

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    Nov 19, 2008
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    Aryeh,
    I see that many users have my problem: when I try to activate my license to receive my user name and password in " www.eset.com/activate" I receive a message: "There was an error registering your serial number. Please contact support."

    Unfortunately I've 50 new OEM CD's of Nod32 Antivirus (I'm a system builder), and all still have this problem. I've tried to activate many copies, but the result is the same for all.

    Can you help me?
    Thanks
    RLX001
     
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