Acronis Workstation w/ Universal Restore - Boot CD Not recognizing Optiplex 745 NIC

Discussion in 'Acronis True Image Product Line' started by lacinda, Sep 5, 2007.

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  1. lacinda

    lacinda Registered Member

    Joined:
    Oct 26, 2006
    Posts:
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    I am using Acronis TrueImage Workstation with Universal Restore, Windows version 9.1, build 3718.

    My backups are stored on a network share. I am unable to restore these backups to a Dell Optiplex 745, because the NIC card is not recognized when I boot from the boot cd (made with build 371:cool:.

    We had some problem using Snap Deploy with these Optiplex 745 NIC's, which has since been resolved. Perhaps the same issue exists with the TrueImage Workstation boot cd?

    Edit: Nevermind, I just saw that there is a new version of TrueImage Workstation (3887) and am trying that now.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello lacinda,

    Thank you for choosing Acronis Remote Workstation Disk Backup Software.

    If the problem persists with the latest build, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If that doesn't solve the problem either, please collect some information to let us investigate it thoroughly:

    - Boot the computer from Acronis Bootable Rescue Media, remove the "quiet" parameter and wait for # prompt to appear;
    - Insert a diskette in a floppy disk drive and issue the following commands;

    cd tmp
    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    cat /proc/net/dev > mntdir/net.txt
    asamba dhcp -n > asa_dhcp.txt
    asamba masters > asa_mast.txt
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    - Collect the net.txt, asa_dhcp.txt, asa_mast.txt and sysinfo.txt files from the diskette.

    Please also collect the exact vendor and device names of the network card you use.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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