Acronis VSS no clean state of VSS Writers after backup!

Discussion in 'Acronis True Image Product Line' started by jeremyotten, Jun 20, 2008.

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  1. jeremyotten

    jeremyotten Registered Member

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    You can test it yourself.

    1. Restart you server
    2. after restart use this command

    vssadmin list writers
    the result should be something like this

    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001 Microsoft Corp.

    Writer name: 'System Writer'
    Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Instance Id: {c27d5895-9cf7-454a-b64c-f62cd1cb38d2}
    State: [1] Stable
    Last error: No error

    Writer name: 'Microsoft Exchange Writer'
    Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
    Writer Instance Id: {c55c0529-abc1-484c-bf0a-334595474f00}
    State: [1] Stable
    Last error: No error

    Writer name: 'MSDEWriter'
    Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
    Writer Instance Id: {df560ba0-6377-4b35-96f7-bb2f9004502e}
    State: [1] Stable
    Last error: No error

    Writer name: 'Registry Writer'
    Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
    Writer Instance Id: {77d4f4a9-1313-4bf0-88a1-c2d84627779f}
    State: [1] Stable
    Last error: No error

    Writer name: 'IIS Metabase Writer'
    Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
    Writer Instance Id: {da2df630-ac75-4573-b6a2-e5fddefdff8b}
    State: [1] Stable
    Last error: No error

    Writer name: 'WMI Writer'
    Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
    Writer Instance Id: {64564f4e-b902-406b-ad48-9c6bd09ff814}
    State: [1] Stable
    Last error: No error

    Writer name: 'Event Log Writer'
    Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
    Writer Instance Id: {2e13e156-e801-42cd-b644-554bdfc699ec}
    State: [1] Stable
    Last error: No error

    Writer name: 'COM+ REGDB Writer'
    Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
    Writer Instance Id: {f01a1584-681f-44cd-98d5-413b6cb0fc51}
    State: [1] Stable
    Last error: No error

    also with this command vssadmin list shadows you should get this:

    vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
    (C) Copyright 2001 Microsoft Corp.

    No items found that satisfy the query.

    Now when acronis Runs with VSS enabled you will see that the states of alot of the writers get a failed status like this:

    Writer name: 'System Writer'
    Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Instance Id: {c27d5895-9cf7-454a-b64c-f62cd1cb38d2}
    State: [10] Failed
    Last error: No error

    Writer name: 'MSDEWriter'
    Writer Id: {f8544ac1-0611-4fa5-b04b-f7ee00b03277}
    Writer Instance Id: {a6e89fb4-38d1-4ab0-8ed5-046239c4922e}
    State: [1] Stable
    Last error: No error

    Writer name: 'Microsoft Exchange Writer'
    Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
    Writer Instance Id: {c55c0529-abc1-484c-bf0a-334595474f00}
    State: [10] Failed
    Last error: No error

    Writer name: 'BITS Writer'
    Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
    Writer Instance Id: {53647954-e76f-4210-ac97-045fe1f46c69}
    State: [1] Stable
    Last error: No error

    Writer name: 'COM+ REGDB Writer'
    Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
    Writer Instance Id: {5eac209d-3e6a-4131-b416-3580e827d513}
    State: [10] Failed
    Last error: No error

    Writer name: 'WMI Writer'
    Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
    Writer Instance Id: {64564f4e-b902-406b-ad48-9c6bd09ff814}
    State: [10] Failed
    Last error: No error

    Writer name: 'IIS Metabase Writer'
    Writer Id: {59b1f0cf-90ef-465f-9609-6ca8b2938366}
    Writer Instance Id: {dc994f77-43a8-425c-a411-61a47ac2c494}
    State: [10] Failed
    Last error: No error

    Writer name: 'Event Log Writer'
    Writer Id: {eee8c692-67ed-4250-8d86-390603070d00}
    Writer Instance Id: {b5821155-02f8-4de4-8e21-2d1bdba344c4}
    State: [10] Failed
    Last error: No error

    Writer name: 'Registry Writer'
    Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
    Writer Instance Id: {805734d3-a231-485e-9312-386d8ea628a4}
    State: [10] Failed
    Last error: No error

    ACRONIS this must be fixed!
    9 out of 10 times this will go partly good. But 1 out of 10 times the server will just hang at Locking PARTITION part!
     
  2. SysKeeper

    SysKeeper Registered Member

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    Hello jeremyotten,

    as already said in another thread, i can confirm that this is not working as it should. Our server also has these random hangs and it is very(!) annoying, 'cause it's an productive server... Also our VSS Writers show failed as yours does.
    Please Acronis is there any Timeframe when it is fixed or can you confirm that you're working on the problem or already fixed it?!

    Thanks,
    Keeper
     
  3. jeremyotten

    jeremyotten Registered Member

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    They send me snapapi359.msi to resolve the issue. After installing the version numbers of snapapi.dll and snapapivss.dll in my system32 folder are still 352

    and OFCOURSE! the issue isn't resolved! Maybe acronis should hire someone of Storagecraft to make there VSS work!!
     
  4. jeremyotten

    jeremyotten Registered Member

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    I just got this answer:

    AHUM!

     
  5. SysKeeper

    SysKeeper Registered Member

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    Hello jeremyotten,

    OK this sounds quite logical, but this does not explain why there are random lockups while creating backups using VSS :(. Did say say anything about the 359 Api!?

    Best Regards,
    Keeper
     
  6. jeremyotten

    jeremyotten Registered Member

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    Nope but you can ask for it at Acronis and test to see if your lockups now stop.
     
  7. jeremyotten

    jeremyotten Registered Member

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  8. gordho

    gordho Registered Member

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    I have this issue too and it is horribly irritating. One commonality I have noticed is that it randomly happens on two of my servers that have MS SQL Server 2000 installed. This could just be a coincidence. I just opened a ticket with Acronis, this problem has to be fixed ASAP!!! It really makes me wonder why I have stuck with Acronis True Image all theses years. It is a great product but with bugs like this it makes it unusable in a production environment where servers have to be ups 24x7.
     
  9. jeremyotten

    jeremyotten Registered Member

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    Yeah but still acronis says:

     
  10. gordho

    gordho Registered Member

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    Opened a ticket yesterday and have not had a response yet. I am expecting the same canned response from them but it does not explain why the partition gets locked and hangs at that step. The last item in the True Image Agent log says "Locking partition C:...." and after that the server is hung and cannot be used in any way until the power is cycled.
     
  11. jeremyotten

    jeremyotten Registered Member

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    ask for the snapapi 359 DLL's and replace them on your system. Haven't had this issue even since..
     
  12. gordho

    gordho Registered Member

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    Got an email from them around 9:30 PM on Friday telling me to install the latest snapapi and the one they provided was 359. Hope it does the trick.
     
  13. jeremyotten

    jeremyotten Registered Member

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    I got 2 versions the snapapi MSI files which didn't update the 3 files

    snapman.sys
    snapapi.dll and snapapivss.dll

    Then I got a mail with these 3 files in a zip file. ANd replaced the files on my system. Now they where all version 359 en hadn't had the issue ever since.
     
  14. jaedjohnson

    jaedjohnson Registered Member

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    Thans for the help and constant support jeremy. i owe you one. my boss was on me about solving these event log ever messages....

    if anyone else needs the quick snapapi 359 DLLs update for acronis true image that can solve VSS and volsnap (C partition locking related) read below...




    Thank you for using Acronis True Image 9.1 Server for Windows http://www.acronis.com/enterprise/products/ATISWin/

    Please accept our apologies for the delay with the response.

    Here you can download the MSI package for snapapi 359 which will automatically install all the needed dlls:

    http://download.acronis.com/sl/qeesk...PISetup359.msi

    Please reboot the machine after snapapi installation and tell if that helps.

    We are always at your service.

    Thank you.

    --
    Best regards,
    Alexey Ruslyakov
    Lead Support Engineer

    Acronis, Inc.
    23 3rd Avenue
    Burlington, MA 01803 USA
    http://www.acronis.com

    Acronis Customer Service Department
    http://www.acronis.com/my/support/
     
  15. SysKeeper

    SysKeeper Registered Member

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    Hello,

    thanks for posting the link, but it's not working. Would it be possible to post the full link?
    I also contacted the support and received an email with 359 SnapApi. But after Insallation the installed files had Build 345?! I extracted the MSI file and there were only 345 included.
    So if someone could provide 359, I would really appreciate it :)

    Thanks,
    Keeper
     
  16. jeremyotten

    jeremyotten Registered Member

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    the msi is indeed a faulty one. ask for the seperate dll's and snapman.sys files and just replace them...
     
  17. jaedjohnson

    jaedjohnson Registered Member

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    They might have fixed that msi. it worked for my server over here... and no more errors. thanks jeremy...
     
  18. jeremyotten

    jeremyotten Registered Member

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    wait at least a couple of weeks to see if it really works. If you never get a hang at locking partition .... in these weeks we can say it really worked.

    the errors in the eventlog however wil stay...... but these can be ignored.
     
  19. bctf1

    bctf1 Registered Member

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    On my SBS 2003 R2 server running TI for SBS, I am not having server lockup problems when running full backups. However, I am seeing the same failed state for vss writers with vss enabled as indicated by jeremyotten.

    If I reboot my server and run the vssadmin list writers command, all vss writers indicate a stable state. After TI for SBS runs a backup, many of the writers indicate a failed state. I am unclear what the result would be as a result of the failed vss writers and the ability to fully restore my server and exchange from a full backup.

    jaedjohnson and jeremyotten indicate in this thread that they received a copy of the snapapi359 dll's (or .msi) that fixed the vss writers problem. I also need a link to these files that are compatible with TI for SBS to solve my vss writers problem.

    Thanks,
    Brad
     
  20. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello bctf1,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    We are sorry for delayed response.

    Could you please collect some information to let us investigate the problem thoroughly?

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also create an export of the Event Log.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and try to provide you with a solution. The later builds of snapapi will be provided if they are appropriate for your system.

    Thank you.
    --
    Marat Setdikov
     
  21. saph03

    saph03 Registered Member

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    On Win Xp64 machine, starting Acronis will kill the Volume Shadow Copy Service.

    This then causes Mozy backups to fail.

    I can start the VSS again manually, but as soon as Acronis starts, VSS dies!

    Is there an update/fix?

    (I cannot access my account for updates!!!)
     
  22. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello saph03,

    Thank you for choosing Acronis Software.

    We are sorry for delayed response.

    Please notice that, as explained earlier, the reason why this happens is the algorithms implemented in the VSS service in Windows. The termination of the native snapshot creation causes these errors. Avoding this requires a significant change in implementation. Our Development Team reports that such a change, aimed to avoid this problem with Windows VSS services, will be implemented in the next versions of corporate family of Acronis True Image software. I'm sorry, but the time frame isn't defined yet.

    Thank you.
    --
    Marat Setdikov
     
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