Acronis updates

Discussion in 'Acronis True Image Product Line' started by Hugh, Oct 31, 2007.

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  1. Hugh

    Hugh Registered Member

    Jan 25, 2007
    Having upgraded from Acronis 8 I am using Acronis 10.0 build 4,651
    I have downloaded updates build 4940 and 4942 both of which appear to install correctly but the about dialogue does not change.
    I have tried un-installing Acronis but they will not install at all then - has anyone else had issues with Acronis updates.
    I am running XP Pro on Sony Vaio VGN-N11m/w
    I intend to stay with XP for now is Acronis 11 for Vista

    Thanks all
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Hugh,

    Thank you for choosing Acronis Disk Backup software

    Could you please do the following?

    - Completely uninstall Acronis True Image 10.0 Home
    - Launch the product installation file (latest build);
    - Right-click on the "Install Acronis True Image" button and select "Extract";
    - Select the path for extracting the component and click "Save";
    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Then submit a request for technical support. Attach the collected log and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.
    Thank you.

    Michael Levchenko
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