Acronis TrueImage 8 Server

Hi,
We have managed some essential restorations (via DVD) but with difficulty. Using the Boot Disk we get Acronis up and running at Startup but find that the mouse cursor will not behave. It goes up & down but only wants to go right & finally slides off the screen altogether. We have managed to get options selected using the tab, cursor & enter keys but, without the cursor to highlight (tick) the box 'which partition do you want to restore to....', this gets really difficult. Somehow, by repeatedly using Tab & Enter & going back & forth we manage to get the box ticked. We have tried burning other boot disks but with the same results.
We look forward to any help. Many thanks
John

 

Hello johnpaul456,

Thank you for choosing Acronis Server Disk Backup Software.

First of all, please make sure that the bootable CD is created with the latest build (1018 ) of Acronis True Image 8.0 Server for Windows. To get access to updates you should first register your software.

If the issue persists, please please also try booting with "usbmouse=off" parameter as it is described in Acronis Help Post.

Note that since you use an older version of Acronis True Image you should press F11 button when the "Starting Acronis Loader..." message appears and not when the selection screen appears (Acronis True Image 8.0 Bootable Rescue CD does not have any selection screen).

If this not help, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Provide us with the exact vendor and model of the mouse you use. Then submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Aleksandr Isakov

 

Hi, Sorry for delay in responding but I've been away. Thanks for the info but I can't see where to find any reference to "usbmouse=off" parameter in the 'Acronis Help Post' link you sent.
Many thanks
John

 

the linux command line appears when you hit f11 in the menu, type the parameter there. in that mentioned link see description for a "quiet acpi=off noapic" parameter - directions are the same

 

Hello johnpaul456,

Please accept our apologies for the delay with the response.

I'm sorry for not being accurate enough in my explanation. You are right, there is no reference to the "usbmouse=off" parameter in the Acronis Help Post. What I meant is that you use "usbmouse=off" parameter instead of "acpi=off noapic" parameter as it is described under II. Problems with Acronis bootable rescue media or Acronis Startup Recovery Manager in the Acronis Help Post.

Please note that as MishaAl said you should do the following in order to enter the "usbmouse=off" parameter:

- Boot the computer from Acronis True Image bootable rescue disc (Full version);

- Hit F11 key when the "Starting Acronis Loader..." message appears;

- After you get the "Linux Kernel Settings" prompt, please add "usbmouse=off" parameter (without quotes) to the end of the Linux kernel command line (so it will be "quiet usbmouse=off");

- Click OK button.

Thank you.
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Aleksandr Isakov