Acronis TrueImage 11 Build # 8053 fails back up to External Harddrive

Discussion in 'Acronis True Image Product Line' started by enduser999, Dec 20, 2007.

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  1. enduser999

    enduser999 Registered Member

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    I am trying to help someone who was using an older build of Acronis Home True Image to back up to a 160GB external USB drive. For the holidays he bought a SATA2 500GB WD hard drive and a Antec external eSATA/USB case. When he attempts to perform a complete backup of his computer he gets the following error:

    "E000101F4 Failed to read data from the disk. Failed to read from sector 208,823 of the hard disk 1"

    We have tried saving the back up to the root of the newly formated 500GB NTS partition as well as doing a sector by sector back. The results are always the same. The above error occurs. A chkdsk of all the hard drive partitions being backed up shows no problems. There are two internal ATA drives, one 160GB and the other 80gb plus the external 500GB hard drive via USB.
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    Disk 1, for True Image, is usually the system disk or C drive, so True Image is seeing some kind of error on your C drive. Try making the bootable True Image Rescue CD and do the backup from the menu that comes up via the CD.
     
  3. enduser999

    enduser999 Registered Member

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    Don't follow why wouldn't this back up process also see the same error since it is still backing up the same partition of the hard drive?
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello enduser999,

    Thank you for choosing Acronis Disk Backup Software.

    Please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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