Acronis True Image Server, bootable rescue Media unable to see dynamic disk

Hello, we recently bought Acronis True Image Server 8.0 for Windows Servers and we are trying to imaging an Dell PE 2800 with an Raid 5 and an Raid 1 Configuration.

We want to do it with the bootable rescue Media. Unfortuenally Acronis is not able to see all the drives. We can mark the Raid 5 drive/partition but none of the dynamic disks .... as soon as we do it without the bootdisk Acronis sees the dynamic disks - no problem.

Please advise! Thanks, Armin

 

Hello armin01,

Thank you for choosing Acronis Server Disk Backup Software.

Please make sure that you use the latest build (101 of Acronis True Image 8.0 Server for Windows which is available at: http://www.acronis.com/enterprise/support/updates/

To get access to updates you should create an account at:
http://www.acronis.com/enterprise/my/
then log in and use your serial number to register your software.

Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

If the problem still persists with Bootable Rescue CD created using the latest build (101 of Acronis True Image 8.0 Server for Windows then please do the following:

- Boot from Bootable Rescue CD created using the latest build (101 of Acronis True Image 8.0 Server for Windows and press F11 key when the "Starting Acronis Loader..." message appears;

- After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button and wait for # prompt to appear;

- Insert a diskette in a floppy disk drive;

- Issue the following commands:

cd tmp
mkdir mntdir
mount /devfs/floppy/0 mntdir
sysinfo > mntdir/sysinfo.txt
umount mntdir

- Collect the sysinfo.txt file from the diskette.

If you are not able to create sysinfo.txt file for some reason then please boot from Bootable Rescue CD created using the latest build (101 of Acronis True Image 8.0 Server for Windows once more and press F11 key when the selection screen appears. After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word and click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

Could you please clarify whether you have only hardware-level dynamic disks (RAID arrays) or software-level dynamic disks (Windows dynamic disks) as well?

Please also provide us with the following information:

- Create Acronis Report as it is described in Acronis Help Post.

- Make a screen shot of Windows Disk Management by following Start -> Control Panel -> Performance and Maintenance -> Administrative Tools -> Computer Management -> Disk Management;

- Describe actions taken before the problem appears step-by-step.

Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov