Acronis True Image - Right Click Limited User Problems

Discussion in 'Acronis True Image Product Line' started by blan, Oct 29, 2006.

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  1. blan

    blan Registered Member

    Joined:
    Oct 29, 2006
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    Alright, so I use a limited user as my main account. I already realized that I can't run True Image as limited user but the right click context menu that Acronis True Image has also given me problems. It takes forever for a menu to pop up when I right click on a file under the limited user.

    It works fine under an administrator account.
    I assumed it was because the limited user did not have file permissions to the .dll that adds the right click "Backup" context to the menu but after I have it explicit permissions it still didn't work.

    I've gotten around it now by disabling that specific context menu entry with shellxt but I was wondering if there were any other workarounds?

    Thanks.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello blan,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    Please be aware that we have not heard about such problems of Acronis True Image 10.0 Home before and so we would like to investigate this one with your assistance, if you have time for this of course.

    Could you please create Windows System Information as it is described in Acronis Help Post? Also please clarify if the account with limited rights was created prior to the installation of Acronis True Image 10.0 Home or after. How long does it usually take the menu to appear after you right-click on the backup archive file?

    Could you please explain your step-by-step actions which you took that led you to perform these actions? This information will help us to investigate this issue thoroughly and to provide you with a possible workaround.

    Then submit a request for technical support with the subject indicating that you want to contact Aleksandr Isakov. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the issue and try to provide you with a solution.

    Thank you.
    --
    Aleksandr Isakov
     
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