I'm a current user of TI 8/768 and TI Server 7/634 and have been for several previous versions. Like most experienced users, I have gone the route of various hardware issues and contacts with tech support who have tried to solve various problems in my installations. I'm afraid the linx kernel approach and not allowing custom drivers to be installed (as with the windows F6 technique) is going to continue to be a real problem in Windows installations. Acronis is a smaller company and seems to try to refine the product, but I'm afraid as the vast majority of post on this forum suggest...things seem to be getting worse. I have continued to use DriveImage Workstation and Server versions and actually run them concurrently with True Image products on some of our critical PC/Server installs; WIN2k, XP Pro (not SP2 yet), Win Server 2000 & 2003 (can never have enough backups when the grim reaper calls). Between DriveImage and TI products I have always been able to test and find a software matrix that would work on the specific machine in question. I of course keep hoping that the next maintenance release or new program version would work on all my installations. Last week I picked up a copy of Ghost 9.0 and the initial results are not good for Acronis and the True Image products. First I might add, I was also apprehensive about the Symantec purchase of DriveImage given I concur that Symantec tech support is non-existent (DriveImage was pretty poor also). The new product however is definitely a new release of DriveImage under the Symantec umbrella. Symantec splash screen on startup, but DI from there on. I have tested on SATA controllers including a RAID1 configuration, SCSI U320 adapters including a RAID1 and multiple external USB drives and all tests have been totally successful. In addition, in the past when I would have to use the "F6 Key" to load a special adapter driver during boot, the new version seems to have a broader range of embedded device support and I haven't had to do that once! I have also used the scheduling features with daily incremental and all has also worked flawlessly. So, barring the need for tech support from Symantec, or some latent problem popping up which is not currently visible, I'm starting a migration away from the Acronis product. I will of course keep an eye open for new products, updates and forums like this to keep current with the constantly changing hardware/software environment. A backup scheme or product that fails is the worst scenario for any computer user. I felt this feedback may offer others another avenue to investigate for their installations.