Acronis True Image Hangs on Backup AND Restore

Discussion in 'Acronis True Image Product Line' started by sn008, Aug 25, 2008.

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  1. sn008

    sn008 Registered Member

    Aug 25, 2008
    I got this Acronis TI 11.0 latest version from eBay. Installed it and downloaded the latest 8101 build and upgraded it.

    1.) Backup Hangs
    2.) Restore Hangs at "Please wait......"

    3.) Secure Zone not working.

    What the hell should I do ?

    Does the Backup/Restore from Laptop to Seagate 500GB USB drive work ?

    Is there a hardware configuration or limitation to this product?

    Acronis TI 11.0 is total waste of money. I am trying Novastar backup and I really don't want to spend another 50 bucks for a software again.

    Thanks.:blink: :doubt:
  2. jmk94903

    jmk94903 Registered Member

    Jul 10, 2004
    San Rafael, CA
    What version of Windows did you install TI 11.8101 on?

    What computer is this? Brand, model, etc.

    Did you create the Rescue CD and try booting from it?

    I have a client backing up a Dell Vista notebook to a Seagate FreeAgent 500GB USB 2 drive sucessfully with TI.
  3. MrMorse

    MrMorse Registered Member

    Jun 12, 2008
    Is your Ti product apparently an original CD or did you buy a selfmade CD without a box?

    Then see here: Click
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello sn008,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please be aware that purchasing Acronis products from Ebay is illegal, since only individuals can sell their copies of software there, which violates Acronis End User License Agreement (EULA).

    Acronis EULA states that "The license is to the original purchaser only, and is not transferable without prior written permission from Acronis."

    We cannot guarantee functionality of products purchased from individuals and their eligibility for support. If you have already purchased such copy, we strongly suggest you to request an immediate refund of this transaction.

    Please visit Acronis online store to purchase legal and supported copies of Acronis Products.

    You can also check the list of official Acronis resellers.

    Please contact Acronis Support Team if you have any doubts.

    Thank you.
    Marat Setdikov
  5. js0042

    js0042 Registered Member

    Sep 19, 2008
    Marat, let's be realistic. Purchasing an Acronis product on ebay is NOT "illegal". Your company may choose not to support a product purchased in such a manner but your EULA does not invalidate the First Sale Doctrine in the US.

    By all means, please post the relevant US laws or court decisions that support your assertion that the mere act of purchase is illegal. There are no such laws, assuming that the item sold was the original discs and not pirated copies.

    It's one thing to refuse support of a second-hand product, it is quite another to make baseless assertions of the legality of resale.

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