Acronis True Image ECHO Server trial

Discussion in 'Acronis True Image Product Line' started by edwinistrator, Nov 17, 2007.

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  1. edwinistrator

    edwinistrator Registered Member

    Joined:
    Nov 17, 2007
    Posts:
    1
    Get runtime error when converting image created by 9.1 server version to virtual machine VMDK.

    Image is made of a HP DC7700 sff, trying to convert the image with Acronis True Image ECHO Server trial into a VMWare VMDK file,

    ----------------------------------------------------
    Microsoft visual C ++ Runtime Libary
    ----------------------------------------------------

    Program:..iles\Common
    Files\Acronis\TrueImage\TrueImageService.exe

    This Application has requested the runtime to terminate it in an
    unusul way
    Pleae contakt the application's support team for more information.:cool:
    ----------------------------------------------------

    Anybody?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello edwinistrator,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please do the following?

    - Press the Start button, choose Run, type "drwtsn32" and hit Enter;
    - In the dialog that appears check the "Log File" and "Crash Dump" paths, then click the OK button;
    - Reproduce the problem;
    - Pick up the user.dmp and drwtsn32.log files in the directory specified at step 2.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    Best Regards,
    Alexey Bogomolov
     
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