Acronis True Image 9.0.0.2247 and Nero 7.0.1.4 conflict

Discussion in 'Acronis True Image Product Line' started by DeLorean, Jan 27, 2006.

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  1. DeLorean

    DeLorean Registered Member

    Joined:
    Jan 27, 2006
    Posts:
    14
    Helloow,

    i discovered a conflict between True Image 9.0.0.2247 and
    Nero 7.0.1.4
    The problem is after installing Nero 7.0.1.4, that Acronis keeps crashing
    at the moment you select the place where you want to store your image.

    http://img4.imageshack.us/img4/339/screenshot0139pz.jpg

    After a little searching, i found the cause to this problem and it is
    the NeroScout icon in "My Computer".
    Even with NeroScout diabled, this icon stay's in "My Computer"

    http://img4.imageshack.us/img4/4347/screenshot0145cs.jpg

    The solution to this problem is to remove the NeroScout icon from "My Computer" with this registryfix i have made :
    http://users.pandora.be/DeLorean/Downloads/NeroScout_fix.reg

    If you want the icon back, use this registryfix :
    http://users.pandora.be/DeLorean/Downloads/NeroScout_fix_reset.reg


    Hope that is can be helpfull to people with the same problem.


    Greetz.
     
  2. BURNER27

    BURNER27 Registered Member

    Joined:
    Dec 19, 2005
    Posts:
    7
    Have you tried updating to version 2337?
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello DeLorean,

    Thank you for choosing Acronis Disk Backup Software.

    As BURNER27 said, we recommend you to download and install the latest build (2337) of Acronis True Image 9.0 which is available in the Product Updates section of our web-site.

    Please uninstall any previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing build 2337.

    If the problem still persists, please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  4. DeLorean

    DeLorean Registered Member

    Joined:
    Jan 27, 2006
    Posts:
    14
    Problem is gone with 8.0 build 2337.


    Greetz
    DeLorean
     
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