Acronis True Image 8.0 cannot find drives

Discussion in 'Acronis True Image Product Line' started by b-707, Apr 29, 2006.

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  1. b-707

    b-707 Registered Member

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    Hello,

    after a crash, I could not use Acronis True Image (ATI). So I re-installed Windows XP and updated it to SP2. To avoid downloading a lot of MS-patches, I wanted to restore an Acronis Image of drive C (this image includes most patches). But ATI says: "E000101F4: Acronis True Image has found no hard disk drives" (message translated from German to English).
    I re-installed ATI after having re-installed Windows XP.

    Have you a good idea what to do?

    Thx
    Josef
     
  2. AnthonyUK

    AnthonyUK Registered Member

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    What version of (ATI) are you using ? As I read it ! you are trying to install from an image created previously ? and also trying to carry out this task from inside you newly rebuilt system ?
    If I’ve misread your post please excuse me.
    However if not, Have you tried installing the image using the (ATI) Boot disk ?

    o_O
     
  3. b-707

    b-707 Registered Member

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    Hi AUK,

    I am using ATI 8.0
    To restore an image created previously is one problem.
    The main problem is: after re-installing Windows XP and ATI 8.0, ATI cannot see the drives of my PC :-(
    So I cannot create new images or restore old images :-(

    Josef
     
  4. AnthonyUK

    AnthonyUK Registered Member

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    Ok … do you have a ATI 8.0 CD recovery/boot disk ? if not create one with the ATI 8.0 program. After doing so reboot your computer with the ATI 8.0 boot disk in the CD drive
    Follow the prompts to recovery and see if you can log the drives on your computer.
    I never use the windows version of ATI except to create a boot CD as you can never be sure what windows is doing in the background when your making an image file. Most of the time you will be fine doing so, but its safer to create the image outside the windows environment
    :)
    The other issue is more complex
    It would appear that a lot of users are experiencing the loss of their disk drives. it might solve your woes …. by removing MS updates to windows XP Pro(KB908531) I just uninstalled the last set of updates from Microsoft and it started logging drives again
    Today I reinstalled the MS updates (KB908531) having followed the advice given by Acronis support in the thread below and it now works fine. However am using TI9 so it might not work for you


    https://www.wilderssecurity.com/showthread.php?t=129444
     
    Last edited: Apr 30, 2006
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Josef,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  6. Menorcaman

    Menorcaman Retired Moderator

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    Might be worth pointing out that Microsoft updated KB908531 to Version 2 on 25 April 2006. Anyone who installed KB908531 before this date and is experiencing problems should uninstall it and use Windows Update service to install the latest version.

    Regards
     
  7. AnthonyUK

    AnthonyUK Registered Member

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    Thank you Menorcaman

    Indeed this is now the cases Microsoft updated KB908531 to version 2.
     
  8. b-707

    b-707 Registered Member

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    Thx, AUK and Menorcaman,

    first, I can work with the original ATI 8.0 CD as recommended by AUK. Starting ATI from CD, it finds the drives.

    Next, I want to update to ATI 9 as recommended by Acronis Support.

    Josef
     
  9. b-707

    b-707 Registered Member

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    Please download the latest version of Acronis drivers, install it with disabled logging



    Thx, Acronis Support. It solved my problem.
    Josef
     
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