Acronis True Image 8.0 Build 826

I am a new customer who purchased the above program in good faith ten days ago and it just will not work.

When I try to create an image of my system's hard drive/partition I repeatedly get an error saying possibly poor media and the DVD-R is rejected. I have now tried FIVE different manufacturers of DVD's and all are rejected.

My system is XP Professional with Ahead InCD, 1GB RAM and three hard drives (120GB, 120GB and 40GB).

What, if anything am I doing wrong?

Help!!!

 

Hello lumley66,

Thank you for choosing Acronis Disk Backup Software.

The current version of Acronis True Image does not write to DVD disсs directly, instead it utilizes third party UDF packet DVD writing software. We may recommend you to install a UDF packet DVD writing software such as Ahead InCD or Roxio DirectCD, format DVD disсs by means of this software and then use formatted disсs with Acronis True Image.

Please also follow the next link to get more information about writing on DVD: http://www.acronis.com/products/trueimage/faq.html#20.

Please note that a possible workaround is to create image archives on local or network hard drives specifying the image archive split size and burn them to DVDs later.

If the problem remains please create Acronis Report (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the instructions) and send it to support@acronis.com along with the link to this thread.

Thank you.
--
Irina Shirokova

 

Hi lumley66,

If your trying to create an image from TI direct to DVD then, given your setup, the problem is you're using DVD-R disks. You need to be running InCD and use it to preformat a DVD +/- Rewritable disk before commencing the image.

Tip

Make sure the version number of your InCD is 4.3.11.1 or higher and update if necessary (currently 4.3.14.1). When installed, this will automatically disable Windows XP's built in CD/DVD recording feature that often gets in the way of other CD/DVD burning software.

Regards

 

Thanks Menorcaman. I am quite disappointed with Acronis then, nowhere in their sales pitch does it mention that only DVD-RW discs can be used. It specifically states that TI writes to CD and DVD. Now it seems I will have to buy DVD-RW discs whenever I want to write to an external source.

I will look into also having to install/buy/borrow Ahead InCD now, which also was not mentioned in their sales pitch. Have I been had or what?

Thank you for all the help however.

Much appreciated.

 

Hi again lumley66,

If you image to DVD using the alternative two-step method detailed in <Acronis True Image Online FAQ #20> you can use DVD +/- R or RW. Although Acronis don't guarantee that TI will work with DVD-R, many users (myself included) have used them without a problem.

Given you said in your first Post that your system consisted of Windows XP Pro with Ahead InCD, I'm not sure what you mean. If it's because I recommended updating InCD to the latest version then this is freely available to registered users of Nero Burning ROM (which I'm assuming you already have if you're using InCD). Just download <Update-Package 3> from Nero's web site.

Regards

 

The User Guide says that DVD+R work (as well as +/- RW). You have packet writing software so just try +R discs, pre-formatted by you.

 

Hello Brian,

lumley66 said he had Windows XP Pro with Ahead InCD. It's not possible to pre-format +/-R disks using InCD (only Roxio software seems capable of this), therefore he will either have to buy +/-RW disks if imaging direct to DVD or else use the alternative two-step method.

Regards

 

Thanks everyone for your help. Have decided to give up on Acronis and go back to Ghost. Just too much bother really.