I am a new customer who purchased the above program in good faith ten days ago and it just will not work. When I try to create an image of my system's hard drive/partition I repeatedly get an error saying possibly poor media and the DVD-R is rejected. I have now tried FIVE different manufacturers of DVD's and all are rejected. My system is XP Professional with Ahead InCD, 1GB RAM and three hard drives (120GB, 120GB and 40GB). What, if anything am I doing wrong? Help!!!