Acronis true image 7.0

Discussion in 'Acronis True Image Product Line' started by mr_lucky_day, Dec 5, 2005.

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  1. mr_lucky_day

    mr_lucky_day Registered Member

    Joined:
    Dec 5, 2005
    Posts:
    2
    Hi , about a year back we purchased acronis true image 7, we hardly ever used it , but now i decided we should use it to backup some of our servers ,

    we try to backup to a shared folder on a firewiredisk attached to another server , it works for one server but not for the other one, the backup also starts if i run the schedule manually , but it wont start if i let the schedule take care of it.
    what is wrong?

    Friendly Regards

    D
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello mr_lucky_day,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure that you use the latest build (63:cool: of Acronis True Image 7.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please also check whether Sharing Permissions are set to Full Control for the shared folder you try to save your image to.

    If the problem still persists then please collect the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post for both machines: PC having the issue (any of your machines where Acronis True Image 7.0 is installed but scheduled tasks do not execute) and PC where network share is located;

    - What operating system is installed on the machine scheduled tasks successfully execute on?

    - Have you received any error messages? What exact error messages? When exactly have you received them?

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

    - Describe actions taken before the problem appears step-by-step.

    Please also do the following for any PC scheduled tasks do not execute on:

    - Download schedmgr.exe application;

    - Open the command prompt (Start -> Run -> cmd);

    - Run the following command in the folder the schedmgr.exe file was saved to:

    schedmgr get report > schedreport.txt

    - Collect schedreport.txt;

    - Run Acronis Schedule Manager program (schedmgr.exe) once more;

    - Issue the following command:

    set logflags support

    - Schedule backup creation once again;

    - Wait until the scheduled backup will fail;

    - Collect the log file schedul2.log that is placed in the \Program Files\Common Files\Acronis\Schedule2 folder.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Dec 16, 2005
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