Acronis TI 9 (Build 2302) Trial Version cannot accomplish any task at all

Discussion in 'Acronis True Image Product Line' started by AcronisTI9 Trial, Nov 26, 2005.

Thread Status:
Not open for further replies.
  1. AcronisTI9 Trial

    AcronisTI9 Trial Registered Member

    Joined:
    Nov 26, 2005
    Posts:
    3
    Dear Acronis Tech Support and the rest of the Users in this True Image Users Forum:

    I’ve been using Norton Ghost 2002 for a couple of years now . . . Version 2002 per this writing (as you know, it only backs up from DOS, doing virtually nothing within Windows). While Ghost "does the job", I've been considering all the latest disk cloning programs that claim to operate within Windows itself and, before purchasing True Image 9.0, I thought I'd give the Trial Version a try to see if the product is worth purchasing. I have read many glowing reviews of True Image in the computer-related magazines & web sites (covering various prior versions and now Version 9 as well) and they especially say that Version 9.0 is a "top-of-class" product. Still, rather than just take their word for it, I thought I could test the product via its offered Trial Version first.

    My results thus far: THE TRIAL VERSION CANNOT ACCOMPLISH ANY USEFUL TASK AT ALL (??!!o_Oo_O!!o_O?).

    Why is this? Keep in mind that I am in no way a computer novice. I've been working with computers for nearly 25 years and most people (even other professionals) consider me to be an "expert" (for what that is worth) . . . so, if there be any truth to this “expert” label, I am not stymied by encountering run-of-the-mill or not-so-run-of-the-mill problems with a product. I am, byu nature, a problem solver . . . yet why should such problems be encountered when trying to perform such basic functional tasks? The very basic tasks tried thus far and the results of trying these tasks are as follows:


    1. WHEN TRYING TO CREATE A FULL BACKUP OF A FOLDER ON MY C HARD DRIVE NAMED “DATA” (to be backed up to a *.TIB file and stored on my second internal physical hard drive), THE FOLLOWING ERROR MESSAGE OCCURS:

    E00640068: Failed to create the scheduled task.
    Failed to create the scheduled task. Error 1722 - The RPC server is
    unavailable".

    Therefore, I can go no further in the task.


    2. WHEN TRYING TO CLONE INTERNAL HARD DRIVE C TO INTERNAL HARD DRIVE D (each one a separate physical hard drive): After it first reboots the computer, when Windows is trying to come back up, it gets a completely blue screen with white text saying “Windows Protection Error . . . you must restart your computer” and the computer is completely frozen (must hard-reset the computer).

    Can never successfully get past this step (though it does no damage to the system) and can therefore not clone an internal hard drive to another internal hard drive.


    3. WHEN TRYING TO CREATE BOOTABLE RESCUE MEDIA, IT GETS THE FOLLOWING MESSAGE:

    Error burning the bootable CD-R/CD-RW.

    This is the case whether I put in a blank unformatted CD-R disk or whether the CD-R disk is pre-formatted with Roxio DirectCD packet writing software but is otherwise blank. And this is the result whether I have my DirectCD icon of Roxio Easy CD Creator 5.x active in memory or instead disabled and this is the result when trying this step with either of my two internal burners (a DVD±RW/CD-RW and a DVD-ROM/CD-RW drive).

    **** END OF LISTED PROBLEMS ****

    QUESTION TO ACRONIS: Was this Trial Version, by design, made to be wholly "non-functional"? That is, it was just offered to give someone a peek at the "look-and-feel" of the program but not designed to allow anyone to actually test the program's functionality (to test that the program does what it claims it can do)? I mean, if one can't simply accomplish the very core functions of the program ***AT ALL*** (i.e., create bootable rescue media, clone one internal hard drive to another internal hard drive, backup a data folder on a hard drive to an image file), then why offer the Trial Version at all? What exactly is one actually being allowed to "try" with this Trial version?

    If, on the other hand, there are workable solutions to the above 3 encountered problems brought up (so that I can truly test that the program does what it says it does before switching from Norton Ghost to your product), please offer corrective steps or else confirm that the Trial Version is not actually meant to be able to truly test the program's functionality but just to give one a sense of the program's "look-and-feel".


    (P.S.-- I do happen to be a paid customer for your Acronis OS Selector 5.0 Deluxe program . . . on a different PC).
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello AcronisTI9 Trial,

    Thank you for your interest in Acronis Disk Backup Software.

    1. Please make sure that Acronis Scheduler 2 Service (Control Panel -> Administrative Tools -> Services) Startup type is set to Automatic in Properties. If it is not so, please make it so and then reboot your computer.

    If the above doesn't help please run the schedhlp.exe and schedul2.exe (C:\Program Files\Common Files\Acronis\Schedule2) manually in Windows Task Manager (File -> New Task) or do the following:

    - Download schedmgr.exe application;
    - Start the Command Prompt from Start -> Programs -> Accessories menu;
    - Run the following command in the folder you saved the file to:

    schedmgr.exe service start

    2. Please note that there are two approaches available:

    Clone Disk - moves the entire contents of one disk drive to another;

    Backup - creates a special archive file for backup and disaster recovery purposes;

    Please read more in this FAQ article.

    Actually, Clone Disk approach is usually used to upgrade the hard drive (e.g. install a larger disk), while Backup approach is basically dedicated for the complete data backup and disaster recovery purposes.

    Please note that Clone Disk tool allows you to transfer the entire hard drive contents only, but not the content of some separate partition(s). Please take a look at Chapter 7 of Acronis True Image 9.0 User's Guide.

    3. There are several workarounds in case you cannot create Acronis True Image Bootable CD:

    - Eject any disc from the burner prior to starting the program;
    - Proceed until the program asks for a disc;
    - Insert a disc and then click the OK button to close the tray automatically.

    If that does not help, you can do the following:

    - Boot into Safe mode (press F8 when Windows starts up and choose Safe mode to boot into) and then create Acronis True Image Bootable CD.

    - Update any third-party CD-writing software installed on the computer to the latest version available for free on its respective web-site.

    - Uninstall any CD burning software temporarily and then create Acronis True Image Bootable CD.

    - If you use Windows XP please uncheck the "Enable CD recording on this drive" box in the "Recording" tab (to get to this tab please right click on the CD-drive in "My computer" and choose "Properties").

    As for the trial version of Acronis True Image 9.0, please note that the only difference between full and trial versions of the product is that you will not be able to create an image archive running trial version of Acronis True Image from bootable rescue mode (but you can still create an image archive in Windows).

    If you have any further questions concerning our software, please feel free to contact us at your earliest convenience.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  3. AcronisTI9 Trial

    AcronisTI9 Trial Registered Member

    Joined:
    Nov 26, 2005
    Posts:
    3
    Dear Tatyana,

    Thank you for your reply.

    I'll try these steps and see what happens.
     
  4. AcronisTI9 Trial

    AcronisTI9 Trial Registered Member

    Joined:
    Nov 26, 2005
    Posts:
    3
    Dear Tatyana,

    These are the results of your suggested steps so far:

    As to the steps you gave regarding the Acronis Scheduler 2 Service:

    1) You say to “go to Control Panel -> Administrative Tools -> Services and be sure that Startup type is set to Automatic in Properties”. This apparently refers to Windows XP or perhaps also Windows 2000. I am using Windows ME . . . so these steps are not applicable to me.

    2) Your other offered option regarding Scheduler 2 service is to download SCHEDMGR.EXE, then at the Windows Command Prompt, run the following command “schedmgr.exe service start” in the folder you saved the file to. After typing “schedmgr” and pressing <Enter>, if I then type either “service start” or “service” and <Enter> followed by “start” and then <Enter>, they all get error messages. Error messages are also gotten if, at the command prompt, I type either “schedmgr service start” or “schedmgr service” or “schedmgr start” followed by <Enter>.

    3) You also say I can trying going to C:\Program Files\Common Files\Acronis\Schedule2 and running the schedhlp.exe and schedul2.exe. When double-clicking on either of these program names in Windows Explorer, there is no response from either of these program files. And going manually to Windows Task Manager and trying to run either schedhlp.exe or schedul2.exe from File -> New Task has no effect or result whatsoever.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello AcronisTI9 Trial,

    Thank you for choosing Acronis Disk Backup Software.

    Please run schedmgr.exe application once again and make screen shots all of your steps.

    If you are not familiar with making screen shots, please read the below step-by-step instructions.

    - Get to the window which you want to make a screen shot of;
    - Hit the (Alt+)PrintScreen button on your keyboard;
    - Run Paint usually available in Start\Programs\Accessories or another graphics application;
    - Choose Paste command in Edit menu;
    - Save the result picture with JPEG format being preferable.

    Please also create Windows System Information as it is described in Acronis Help Post.

    Please create an account, then log in and submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread.

    Thank you.
    --
    Tatyana Tsyngaeva
     
Thread Status:
Not open for further replies.