On Thursady morning 7/23/2009 I submitted a web form support request, and got this in an auto-acknowlegement email. ~Personal and private information removed.~ It's now Tuesday morning 7/28/2009. How long does it take for Acronis to answer my 'web request' for a bootable (True Image w/Universal Restore) ISO download link? Maybe I should call them today since I'm not supposed to re-submit my request through their support webpage. I need it because the new TI Media Builder freezes creating an ISO (the 2 computers is question have no CD-Writer) and my previous version working boot CD freezes selecting the TIB image backup made with the new TI so I cannot do a restore! I know there are downloads in my registered product list but they are presented as 2 separate ISO files - one for a True Image ISO, and the other for a Universal Restore ISO. How would I even deal with that when I need to restore to 2 newer computers (replacing the old ones) with different hardware? I need a ISO for the new True Image w/Universal Restore combined so can make a bootable CD from it.