Hello, We have emailed Acronis support a dozen times and left no less than 5 voice messages. We are registered user of Acronis 6, 7, and 8. Version 8 has never successfully backed up a disk! It always terminates with an error and we have been unable to download any patches or upgrades. Version 8 was an upgrade from version 7 for us and we don't have a registration number we can find anywhere. We have sent emails asking for the registratyion number that are never answered. We have left voice messages that are never returned. We have never been able to get a human on the telephone. Is this company real! We are about ready to put a page on our web site that tells the real story of a product that doesn;t work and a company that doesn;t support it! Instead of peddling upgrades, how about fixing products and responding to existing customers!