Acronis Server standard not work....

I have Acronis True Image Standard Server, but I can't make image of my server.

I have scheduled te task every day at 23.00.

Acronis start regularry, but, when arrive at the point "LOCHING PARTITION C".....in appear sleeping....don't work....I have worked for 4 Hour's but....nothing, the image have not been created.

I make the image when windows is working. Acronis should make the backup automatically.

The version is TrueImageServer9.1.3832_s_en.exe

The last version was TrueImageServer9.1.3677_s_en.exe but with the some problems.

The OS in Windows Small Business Server Sp1 with 2 gb ra, 2 hard disk scsi 74 gb and the machine is an IBM new server Xeon.

Please, help me....

ps: i have bought also the plug in universal restore.

 

Hello openware,

Thank you for choosing Acronis Server Disk Backup Software.

We are sorry for the delayed response.

Please note that our product needs to have full access to the hard disks. There are some programs (for example antivirus or disks utility) that can lock hard disks and prevent our product to perform a backup. Can you suggest any program that use your hard disks in the same time when Acronis True Image creates a backup? If you have found such program, please try to disable it while our product creates a backup

Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the issue persists, please enable logging by SnapAPI program, reproduce the program failure and send us the "snapapi.log" file which is located at C:\. You can also use Windows Search tool (available in Start menu) to find this file.

Please also clarify if you are able to perform the backup operation manually (without scheduled task).

Please create Acronis Report and Windows System Information as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
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Aleksandr Isakov