Acronis Secure Zone - v.SLOW restore

Discussion in 'Acronis True Image Product Line' started by Source, Apr 24, 2006.

Thread Status:
Not open for further replies.
  1. Source

    Source Registered Member

    Joined:
    Apr 22, 2006
    Posts:
    9
    Location:
    London, England.
    Has anyone experienced a very slow restore of images with the latest version 9 build 3xxx of Acronis True Image? Before I installed the latest build, it took about 8mins but now restoring the same image via the Acronis Secure Zone takes 35mins... There doesn't seem to be a problem when I restore from within Windows though.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Source,

    Thank you for choosing Acronis Disk Backup Software.

    Please create the bootable rescue media with the latest build, boot your computer from it and try to restore your image from Acronis Secure Zone.

    If the problem persists, please boot your computer from the Acronis True Image rescue disc and press F11 key when the selection screen appears. After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic, click on the OK button and choose "Full Version".

    If that does not help, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
  3. Source

    Source Registered Member

    Joined:
    Apr 22, 2006
    Posts:
    9
    Location:
    London, England.
    Thank you for all the information. I want to restore images at boot time using the Acronis Secure Zone (no CDs involved) but the new True Image 9 [build 3567] takes 35mins for restoration of images while in the Acronis Secure Zone! Is this a bug because when I reinstall True Image 9 [build 2337] image restoration takes only about 8mins. Please note, from within Windows, both builds restore images in only 6mins - it just seems to be the Acronis Secure Zone where restoration performance is affected with build 3567.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Source,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please do the following?

    - Install build 3567 of Acronis True Image 9.0 Home and activate Acronis Startup Recovery Manager using Activate Acronis Startup Recovery Manager tool accessible via the main program window;

    - Reboot the computer and press F11 key to start Acronis Startup Recovery Manager;

    - Press F11 key once more when the selection screen advising you to select either "Full" or "Boot into Windows" option appears;

    - After you get the "Linux kernel command line" prompt, please modify it in the following way:

    quiet acpi=off noapic

    click on the OK button then and choose "Full Version";

    - Try to restore an image once more and see if the problem still persists.

    If booting with "acpi=off noapic" parameter does not help and the image restoration speed is still slow then please do the following:

    - Reboot the computer and press F11 key to start Acronis Startup Recovery Manager;

    - Press F11 key once more when the selection screen advising you to select either "Full" or "Boot into Windows" option appears;

    - After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button, choose "Full Version" and wait for # prompt to appear;

    - Insert a diskette in a floppy disk drive and issue the following commands:

    cd tmp
    mkdir mntdir
    mount /devfs/floppy/0 mntdir
    cat /proc/net/dev > mntdir/net.txt
    sysinfo > mntdir/sysinfo.txt
    umount mntdir

    - Boot into Windows and collect the sysinfo.txt files from the diskette.

    Please note that sometimes the sysinfo.txt file is not readable from under Windows. In this case please try entering the file name using capital letters (SYSINFO.TXT) or follow the instructions provided in this previous post of mine.

    If you do not have a floppy drive then please take a look at this previous post of mine explaining how to save the sysinfo.txt file to USB flash drive.

    Please also create Acronis Report as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach the files collected to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
Thread Status:
Not open for further replies.