Acronis Secure Zone Has No Backups

Discussion in 'Acronis True Image Product Line' started by Dave Mac, Apr 1, 2006.

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  1. Dave Mac

    Dave Mac Registered Member

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    This is the second time in two months this has happened.

    My Secure Zone is 150Gb, it currently has 978Mb free, ie, it is almost full. Whilst using ATI in windows and trying to access the Secure Zone to either plug an image or check an archive, I get the 'Secure Zone has no Backups' message. However, if I boot into ATI using F11, I can see every backup that exists within the Secure Zone, and can check an archive.

    Last time I came across this, I deleted the Secure Zone and then re-established it. That worked fine, but I should not have to do this. My real concern here is program integrity. Backups cannot now take place as ATI, whilst it can see the Secure Zone, cannot see the contents of the partition.

    Has anyone else come across this anomoly and found a solution?

    I am using the latest version of ATI9 (2337).

    Dave Mac
     
  2. Chutsman

    Chutsman Registered Member

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    If at all possible you should consider dispensing with the SZ and keep your backups on a separate hard drive.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Dave Mac,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    As far as I can understand, backups placed in Acronis Secure Zone could be restored and verified when Acronis True Image 9.0 was running from under Windows for some time. However, when Acronis Secure Zone was almost full Acronis True Image 9.0 started to produce the error message indicating that "secure zone has no backups", though these backup were still visible in Acronis Rescue Environment, i.e. when computer is booted from Bootable Rescue CD or when using Acronis Startup Recovery Manager.

    If my understanding is correct then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then please do the following:

    - Create Windows System Information (.NFO file) as it is described in Acronis Help Post;

    - Download Acronis Report Utility, run it and create a report;

    - Launch Acronis Report Utility once again and select the "Create Bootable Floppy" option;

    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;

    - Boot the computer from this diskette and wait for the report creation process to finish;

    - Collect the report file from the floppy;

    - Rename the report created from under Windows to report_win.txt and report created using the bootabale floppy to report_diskette.txt.

    Please also make a screen shot of the Device Tree application:

    - Download and unpack the Device Tree application;

    - Run the application;

    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches;

    - Move the margin to the left in order to see all the items;

    - Make a screen shot.

    Please also let us know if your computer's software\hardware configuration has changed before the problem appeared.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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