Acronis Rescue CD doesn't recognize USB hard disk

Discussion in 'Acronis True Image Product Line' started by jtrabes, Jul 22, 2009.

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  1. jtrabes

    jtrabes Registered Member

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    I created an bootable Acronis DVD with Acronis Ti Echo Workstation.
    After booting the computer with DVD, I tried to restore an Acronis Image onto a USB hard disk, but failed.
    When I enter the BIOS, i can see the usb drive in the list of boot devices.
    But i can't select the USB drive as target for the image restoration.
    It is just grayed out.

    But starting Windows XP, I can select the "empty" USB hard disk and restore the image.

    What is wrong with bootable DVD?
    Or what is wrong with the USB hard disk?

    Thanks for your help!
     
  2. DwnNdrty

    DwnNdrty Registered Member

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    The Acronis bootable media runs in Linux which doesn't have the driver for your usb device. Is there a reason you're using Workstation and not the Home version? I think the latest Home version has better hardware support.
     
  3. jtrabes

    jtrabes Registered Member

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    Hi DwnNdrty!

    Thanks for your reply.

    ATI Echo workstation is our corporate backup software, so I have to use it.
    But I don't think it is a driver problem.

    The statement, that it worked from Windows, wasn't quite accurate.
    It only worked because I made some changes on the USB hard disk.
    If the USB HD is formatted, then it can be selected, from Windows and from rescue media.
    But if the USB HD is not formatted, it can't be selected as target for restoration.

    Is this normal?
     
  4. DwnNdrty

    DwnNdrty Registered Member

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    I can only speak for the Home version and its CD will recognize an unformatted drive. In any case there should be a feature on the Workstation CD (it has this in the Home CD) to "Add New Disk". Check if, after you select this feature, it will then make the usb drive selectable - even though it is unformatted. If it does, you can then procede with the feature to partition the drive, and this will format it.
     
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