Acronis Raid 1 degraded - Help!

Discussion in 'Acronis True Image Product Line' started by babubo, Feb 6, 2007.

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  1. babubo

    babubo Registered Member

    Feb 6, 2007
    Sehr geehrte Damen und Herren,

    seit einer komplett Neuinstallation auf unserem Windows 2003 Standart R2 Server läuft Ihr Produkt Acronis True Image Server 8.0 (inkl. update) nicht.
    Die Installation funktionierte einwandfrei, als ich die Software starten wollte stürzte unser Server ca. nach 5 Minuten ab, es kam ein Hardware Fehler (blau) von Windows und das Raid 1 war Deggraded!
    Das Acronis System Report Werkzeug kann ich auch nicht starten da es wärend der Analyse der Partitionen auch nach ca. 5 Minuten abstürzt.

    Produktname: Acronis True Image Server 8.0
    Build: #1002, 2005-11-23.
    Betriebsystem: Windows Server 2003 Standart R2
    Hardware: ASUS Server AP1600R-E2(BA2)
    Harddisk: 2 x HDD Western Digital 150GB SATA-150 NCQ, Raptor,10'000RPM / WDC-WD1500ADFD
    Controller: 2 x Intel® 6300ESB ICH / Raid1

    Hab nun eine Demo Version von Enterprise 9.1 versucht, leider genau das gleiche Problem.

    Ich wäre Ihnen sehr dankbar wenn Sie mir weiterhelfen können.
    Besten dank für Ihre Antwort
    Freundlichen Gruss
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello babubo,

    Thank you for choosing Acronis Server Disk Backup Software.

    We are sorry for the delayed response.

    As far as I understood after you start Acronis True Image the server first hang and then crashed with Windows blue screen.

    In order to investigate the issue, please collect the following information:

    - Perform the action described in this previous post of mine to enable Windows mini-dumps.

    - Please create Windows System Information as it is described in Acronis Help Post.

    - Please make a screen shot of the Device Tree application the way described in this previous post of mine.

    Having collected the above information please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    We would also appreciate if you use English to post your further questions on this Official Acronis Support Forum so another forum members could assists you as well.

    Thank you.
    Aleksandr Isakov
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