Acronis Privacy Expert Suite9 Build 1429 Problems

I would appreciate that the relevant persons /departments to address the problems I had been facing , the below is the attachment of e-mail communications with the support department / Customer Service Department?
Since HJan9'06 till today the problems were still not solved!
Appreciate urgent response asap from the relevant department.
P.S. F.Y.I. Now I am using the Ashampoo AntiSpyWare beta to protect my PC from spywares.
----- Original Message -----
From: "Acronis Customer Service Department" <support@acronis.com>
To: <kum_wengmak@hotmail.com>
Sent: Thursday, February 02, 2006 2:01 PM
Subject: [Acronis #452794] Problem In Removing Insanor And Turkojan

> Hello,
>
> The new build of Acronis Privacy Expert Suite 9.0 will be available shortly.
> Please accept our apologies for the current inconvenience.
>
>
> Thank you.
> --
> You are welcome to submit your comments on Acronis Customer Service. Your
> feedback is very important for us. You can send your comments to
> feedback@acronis.com or fill the form at
> https://www.acronis.com/homecomputing/my/support/?ab=3.
>
> Best regards,
> Anton Sherkhonov
>
> Acronis, Inc.
> 395 Oyster Point Blvd., Suite 115
> South San Francisco, CA 94080 USA
> http://www.acronis.com/my/support/
>> [kum_wengmak@hotmail.com - Tue Jan 31 07:29:56 2006]:
>>
>> Thank you for your advice. But your new build of Acronis Privacy Expert
>> Suite 9.0 took too long for me(customers)
>> to wait !
>> Can you expedite asap.
>> Best Regards
>

 

Hello Ma Weng,

Thank you for choosing Acronis Internet Privacy and Antispyware Software.

Please accept our apologies for the current inconvenience.

I have forwarded your request to the appropriate person. You will be contacted as soon as possible.

Thank you.
--
Kirill Omelchenko