I have for some time now been retired, but I spent part of my working life in a hardware and software product development management position. I have spent the better part of the last two days testing various permutations of just the basic function of creating and restoring full partition images using Acronis True Image 2009. It is clear that this product does have some issues, some fairly significant, others minor. Some of the issues might vary with specific hardware set-ups, others clearly don't. Problems like file time stamp errors (incorrect by an amount equalling the time zone offset from GMT) that occur with image files created using the Linux based rescue CD where the image is written to an NTFS drive, or direct to a DVD, but not when it is written to a FAT32 drive, and the problem with the setting of the Archive split size in default backup options, where if one enters 3.9GB it is converted to 3.9MB (which was incidentally not present in version 10) are just two quite repeatable items that should never have got past proper in house Alpha testing. That these, and other more serious problems, such as the file not found error that occurs if a validation task is appended to the image create task and the image is written to DVD (which had also been reported occurring in version 11), did reach the outside world should be of considerable concern to Acronis Senior Management. The level of reported problems with the previous version 11 release should have in itself generated extra care in the testing of the replacement product. Did True Image 2009 actually go through an in house Alpha testing stage, were the personnel who did the alpha testing asleep at the wheel, or just incompetent, or were the problems found but then either ignored or left unresolved in a race to release the product. If there was a proper Quality Assurance program in place, Management would have been aware of this, and in my opinion should have done something about it. As it stands, a product that should have been good, maybe even excellent, is mediocre at best, and the Acronis image has received another major setback. That’s indeed a shame.