Acronis on an AMD 64 Box

Discussion in 'Acronis True Image Product Line' started by ryanpair, Jan 17, 2006.

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  1. ryanpair

    ryanpair Guest

    I have an AMD 64 bit processor and it is a lab box. We put server OS's on it and attempt to break them in order to fix them, IE breaking sharepoint to see if we can recover it. We do not want to have to rebuild the OS everytime we get so far that we feel its better to start fresh. This would work on ANY other box we have, as we have done it before. Ever since I got this AMD 64 box Acronis will not boot to the boot disk and does not like the program at all. Has anyone had any luck with Acronis True Image Server 8.x and an AMD 64 bit processor?? Please let me know asap thanks!

    -Ryan Pair
    ryanp [ at ] sf-it.com
     
  2. Ozmaniac

    Ozmaniac Registered Member

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    Location:
    Brisbane, Australia
    Are the Server OS 64-bit OS? ATI8 doesn't have 64-bit support. Can't comment on the processor itself.:cool:
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
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    25,885
    Hello ryanpair,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please be aware that Ozmaniac is correct regarding the support for 64 bit editions of Windows, since it is truly has not been implemented yet. However, Bootable Rescue CD created using the latest build (101:cool: of Acronis True Image 8.0 Server for Windows should work fine on the computer with AMD 64 bit processor, since 64 bit processors are supported and there is no operating system running in case of using Bootable Rescue CD. Moreover, if you use a non 64 bit operating system then the current version of Acronis True Image 8.0 Server for Windows should work fine from under Windows as well.

    First of all, please make sure that you use the latest build (101:cool: of Acronis True Image 8.0 Server for Windows which is available at: http://www.acronis.com/enterprise/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/enterprise/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    If the problem still persists with Bootable Rescue CD created using the latest build (101:cool: of Acronis True Image 8.0 Server for Windows then please also try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If that does not help then please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    If you are not able to create sysinfo.txt file for some reason then please boot from the Acronis True Image 8.0 Server for Windows rescue disc once more and press F11 key when "Starting Acronis Loader..." message appears. After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word and click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also let us know if you have received any error messages. What exact messages? When exactly have you received them?

    Please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
    Last edited: Jan 18, 2006
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