ACRONIS - NEVER WORKS (Since we bought it). Please help!

Hey guys,
Here is our dilema...

Since we purchased Acronis, it has never worked. The only thing i have been able to do is image computers using acronis boot disk.

Now we are trying to use Acronis True Image Echo Enterprise Server (stand alone) and backups are unsuccessful. Support is of no help, its almost as if they dont really know their own product.

The Task:
Backup 700GB of data (not partition) to external disk (using Ethernet)

The Problem:
Acronis is taking too long. We began this job about 8pm yesterday and its now the next morning and the job is barely 19% and it reads that there is 2 days remaining. We ran a similar test using Symantec Backup Exec and the job took about 3 hours.

Basically a job that should take no more than two hours is taking 2-3 days.

Environment:
Server 2008 Std, VSS enabled on the drive which we backup

Details on Job:
* Backup Type; Data
* Job Type; Full
* VSS Support - Yes

Any help anyone could provide would be greatly appreciated.


Best,
Marco

 

Hello dancegruv,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

Actually, this issue is too complex to resolve it by first workaround. There are several suggestions which may help:

First of all, please make sure that you updated software to the latest build. You can download all necessary files from update section in your account.

If you have not registered your product on our web site yet, we recommend to do it in order to receive free updates.

- Choose Product registration
- Enter the serial number for your Acronis product in the corresponding field.

1. Please try saving same backup onto internal drive (without Ethernet connection) if the speed is slow too, it means that situation is related to your local PC, not to Ethernet connection.

2. Set comression level to Normal (Set options manually -> Backup compression) and HDD writing speed to middle value (Set options manually -> Backup performance).

3. Use a full UNC path (e.g. \\server\share\) instead of a mapped drive when the backup destination screen appears (in the string named Folder please specify path as suggested)

If the issue still persists, please create Acronis Report and Windows System Information from both machines as it is described in Acronis Help Post. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. To expedite the resolution we recommend you to use our Live Chat service after that. We will do our best to investigate the issue and provide you with a solution.

Thank you.
--
Alexander Nikolsky