Acronis memory leak

Discussion in 'Acronis True Image Product Line' started by krbvroc1, Nov 26, 2008.

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  1. krbvroc1

    krbvroc1 Registered Member

    Joined:
    May 23, 2008
    Posts:
    2
    I bought Acronis True Image Workstation Echo (last April). I installed the server to one machine and tried to backup various machines over the network using the 'Agent'.

    My XP box backed up fine.
    My Vista box becomes unstable/slow.

    I also tried to backup a XP Tablet PC version one time which became unstable/slow.

    Initially I thought it was just an incompatibility with XP Tablet OS since I doubt many people use that. However, when I started using Vista and had the same problem, I dug deeper. I found that there is a memory leak which gobbles up all the RAM and makes the machine unresponsive/unusable. I used a process monitor to determine that during the backup snapman.sys memory usage continues to grow until the machine is unstable.

    Has anyone else had this problem?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello krbvroc1,

    Thank you for using Acronis Corporate Products

    We are unable to find the reason for the abnormal behavior without diagnostic information. Please collect the following files and use our Live Chat service here in order to receive immediate support:

    1. XP machine:

    - Download and unpack the Device Tree application

    - Run the application;
    - Completely unfold the \Driver\Disk and \Driver\FtDisk branches (please see the attached file);
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    Vista machine:

    - Download and unpack the Device Tree application :

    - Run the application from "i386" folder (run the 64-bit version of Device tree from "x64" folder if you have Windows Vista 64-bit);
    - Completely unfold (click on all plus signs) the \Driver\partmgr and \Driver\volmgr branches;
    - Move the margin to the right in order to see all the items;
    - Make a screen shot.

    If you are not familiar with making screen shots, please read the below step-by-step instructions.

    - Get to the window which you want to make a screen shot of;
    - Hit the (Alt+)PrintScreen button on your keyboard;
    - Run Paint usually available in Start\Programs\Accessories or another graphics application;
    - Choose Paste command in Edit menu;
    - Save the result picture in JPEG format being preferable.

    2. - Open Start\Programs\Accessories\System Tools\System Information;
    - Choose the "Save" option in the "File" menu (or "Action" menu under Windows 2000), enter the "File name" and set the field "Save as type" to "System Information File (*.NFO)";


    Thank you.

    __

    Oleg Lee
     
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