As you can see below, Acronis is not alone in having problems with its latest (over-ambitious?) release. I thought you might be interested to see comments on Amazon made by 3 recent (March) purchasers of Ghost 14.0... Just hope that Adams doesn't own a Dell computer dom ================= By Adams (UK) I purchased Ghost 14.0 specifically to take a complete backup of my new Vista machine, to enable me to restore it to 'as new' condition in future. Although Ghost installed OK, I have not been able to make any backup at all, getting the same error message each time. I've spent some hours in online chats with Symantec support, including a considerable amount of time in queues waiting to speak to an analyst. When I did manage to speak to an analyst, I was passed to a further 2, before the last analyst finally admitted that they were not Ghost trained. Failing to receive a promised call from a technician, I was forced to call the US for technical support, possibly costing more than I paid for the product! After 2 hours of an analyst taking control of my machine, Ghost still wasn't working. I'm still waiting for the promised return call from a technician with a fix. So, I'm asking for my money back, to try Acronis instead! ========================= By Leevoy C. Smith "Lee" (Tonbridge, Kent, England.) I also had version 10 till I got told that support had finished and I needed to move on. I did, however, symantec should have built upon 10 rather than trying to move away from the ease of 10. If you're new to imaging I would steer clear of this product, however if you have the time and skill then stick with it. I suggest if you buy it, then there was a big live update for it, maybe that has repaired errors the other comments experienced. ========================== By Mr. R. J. Naish (UK) I like the other reviewer purchased the product for exactly the same reason. Having had no problems with Ghost 10 I did not expect any with this one.. How wrong could I have been? I installed it OK but it simply refused to back my Laptop.Twice the error message came up ,Error 800706be "Running Jobrive of back up of os(c:/),recovery(D:/) lapse time 13:04.. So it tried but then gave up, just like I did.. I am sorry to say it has been returned (not a thing I do very often) to Amazon..