Acronis Home User Backup ver 10.0. Message="processing, please wait." never ends.

Discussion in 'Acronis True Image Product Line' started by MplsBob, Jul 27, 2008.

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  1. MplsBob

    MplsBob Registered Member

    Joined:
    Apr 24, 2006
    Posts:
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    I am using the Acronis home user backup version 10.

    I started doing a backup and indicated I wanted to backup my "computer". In response to this I got a message saying "Processing, please wait." I have been waiting for over an hour for it to end.

    I have never seen this message before.

    This is the first problem I have experienced with Acronis backup version 10 since I got it over a year ago.

    Any ideas?
     
    Last edited: Jul 27, 2008
  2. MrMorse

    MrMorse Registered Member

    Joined:
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    Location:
    Germany
    hi,

    to understand correctly:
    Do you start the windows installation of TrueImage? Or from rescue-cd?
    And you want to backup the boot partition? Or annother partition?
     
  3. MplsBob

    MplsBob Registered Member

    Joined:
    Apr 24, 2006
    Posts:
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    I am using a Windows installation of TrueImage.

    I want to backup the only partition on my C: drive.

    I had only selected that I wanted to do a backup of my "computer".
     
  4. MrMorse

    MrMorse Registered Member

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    Please start from your Ti-rescue-cd and try the restore from there.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello MplsBob,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

    If the latest build doesn't solve the problem, please download the latest version of Acronis drivers and install it with disabled logging.

    Please also try checking your hard drive for errors by running "chkdsk /r" command on all partitions.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
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