Acronis Director and Data Recoery?

I have purchased the latest copy of Acronis Disk Director 10. I have a FAT32 hard drive that Windows cannot see, and asks if I'd like to format the drive. I didn't format because I need to recover data.

When I open disk director 10 it sees the drive and the data. I've booted into UBCD for Windows to try and get the data of that drive, but it can't see the data either?

If Disk Director 10 can see the data and the data structure then there has to be a way to try and recover this data. Any suggestions?

 

Hello briwlls,

Thank you for your interest in Acronis Disk Management Software.

Could you please download Acronis Report utility available at http://www.acronis.com/files/support/AcronisReport.exe and run it, create a report and send it to us? This would provide us with detailed information on the hard disk partition structure.

Please collect the information requested above and contact us from our web-site: http://www.acronis.com/homecomputing/my/support/ . Please don't forget to send the link to this thread along with gathered information. This would allow us to investigate the problem and help you with the solution.

Thank you.
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Semyonov Vasily