Acronis 2009 and Outlook 2007 error

Discussion in 'Acronis True Image Product Line' started by fazerjam, Oct 18, 2008.

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  1. fazerjam

    fazerjam Registered Member

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    Hello,

    i have a Problem with Acronis 2009 and to backup my Outlook 2009.
    After i start to backup Outlook, i become the Error : "Backup von Datei oder Verzeichnis 'Microsoft Office Outlook:/Profiles/Outlook/Persönliche Ordner/Persönliche Ordner/' fehlgeschlagen". English: Access diened.
    I have try the right under Windows "Everyone-> Full Controll, but the same error.
    My PSt File has an Password. With Aconis 11 before i can Backup Outlook only when Outlook are already started. But now with the version 2009 i cannot Backup Outlook completly.
    Somebody can help me ?
    Sorry for my english....

    Greetings Juergen from germany
     
  2. Beat

    Beat Registered Member

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    Oct 14, 2008
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    Hi Juergen

    Especially for you I have just installed a test version of MS Office Small Business 2007. ;)
    Normally I'm working with Office 2003 or even 97. :)

    However my backup of the outlook.pst file in the directory C:\Dokumente und Einstellungen\XXX\Lokale Einstellungen\Anwendungsdaten\Microsoft\Outlook finished sucessfully.

    Are you using the same source location?

    Kind regards

    Beat
     
    Last edited: Oct 18, 2008
  3. fazerjam

    fazerjam Registered Member

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    Hi Beat,

    my PST File under Windows Vista is
    "C:\Users\XXX\AppData\Local\Microsoft\Outlook"

    I don't know why Acronis are send this error ......

    Juergen
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello fazerjam,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for delayed response.

    Please make sure you use the latest build (9615) of Acronis True Image Home 2009. To get access to updates you should first register your software.

    If the latest build doesn't solve the problem, please collect some information to let us investigate it thoroughly:

    Please create Windows System Information as it is described in Acronis Help Post.

    Please also collect the following information:
    - Exact title of E-mail client (e.g. Microsoft Outlook Express 6.0, Microsoft Outlook 2003);
    - Quantity of user profiles;
    - Amount of the accounts for these profiles;
    - If the accounts within a single profile are of different types, please provide the amount of the accounts of each type. (E.g. profile [XXXX] contains three imap accounts and two pop3 accounts);

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the corresponding log;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will do our best to investigate the problem and provide you with a solution.

    Also, a possible workaround is to back up the .pst file directly using files/folders backup type.

    Thank you.
    --
    Marat Setdikov
     
  5. fazerjam

    fazerjam Registered Member

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    Hello Mr. Marat Setdikov,

    thank you for the answer. I have send this information allready.

    I'm using the last build 9615.

    My Email Client is Microsoft Outlook 2007.

    I have try also a new installation from outlook.

    I have try to use the Admin account.

    The error is the same:
    "Backup von Datei oder Verzeichnis 'Microsoft Office Outlook:/Profiles/Outlook/Persönliche Ordner/Persönliche Ordner/' fehlgeschlagen"
    No more information.

    I hope, i will became a solution.

    Thank you.
     
  6. scharf

    scharf Registered Member

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    Heck, how to find out which version is installed? I could not find an "about" dialog...

    Since years the true image has a very "unique" user interface. With "unique" I mean non standard and totally counter intuitive....

    Michael
     
  7. scharf

    scharf Registered Member

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    Incredible! I just figured out how to get to the about dialog:

    - hit the "alt" key
    - then a menu bar appears above the toolbar
    - there is help->about

    Really, Acronis, please hire some UI experts!

    Michael
     
  8. seekforever

    seekforever Registered Member

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    I guess you don't use Vista or Office 2007 which according to my friend works the same way.
     
  9. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello fazerjam,

    Thank you for clarification.

    Could you please let us know your Acronis request number (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out how the investigation of your issue is going. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    Thank you.
    --
    Marat Setdikov
     
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