Acronis 10 uninstall

Discussion in 'Acronis True Image Product Line' started by Mark0, Aug 3, 2009.

Thread Status:
Not open for further replies.
  1. Mark0

    Mark0 Registered Member

    Joined:
    Sep 5, 2008
    Posts:
    4
    I had Acronis 10 Installed on my server whcih I have now removed, this left 2 orphaned services, which i manually removed but my issue now is My Backup Exec Backups are failing as its trying to use the Acronis VSS service (which should not exist anymore) how can I fix this, I am using Backup Exec 12.5.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Mark0,

    Thank you for using Acronis Corporate Products

    To resolve the issue please delete the following items:

    - Delete Acronis VSS Provider from Control Panel -> Administrative Tools -> Component Services -> Computers -> My Computer -> COM+ Applications -> System Application;

    - Delete the \Windows\System32\snapapivss.dll file if it exists;

    - Find and delete all registry keys (Start->Run->Regedit -> CTRL-F) which contain the following GUIDs:

    * F5DBCC43-B847-494e-8083-F030501DA611
    * 89CDAF20-82B6-42cd-A4B4-573C81999C35
    * 5FC845EB-F299-40f0-9725-34045F7EA8BA

    There will be keys with names beginning with SnapVSSProvider when you start searching for 5FC845EB-F299-40f0-9725-34045F7EA8BA. These keys should also be deleted.

    Thank you.

    --
    Oleg Lee
     
Thread Status:
Not open for further replies.