Earlier this year a leading UK PC magazine did a group test on backup software for the home user. The ‘Editor’s Choice’ was TIH 11. I was greatly influenced by this when making my purchasing decision at the end of October. However, by that time the product had morphed into TIH 2009. Things did not start well. The installation program refused to accept the key despite repeated attempts convinced I had typed it in incorrectly. Then followed an extended on-line ‘chat’ with an extremely helpful support agent. Eventually, after getting an exchange key which also failed, it transpired that the key printed on the envelope was inappropriate for the build on the CD inside! A download of a later build did enable a successful install. All now appeared well, I created Secure Zone and tested F11 start-up, created boot CD and tested. Created system and selected file backups. I was pretty happy. I then made the fatal mistake of trying to change the scheduled time of a backup, there did not seem to be any way of doing this without creating a new backup. I posted this issue on this forum but the only reply came from some poor guy who had found the same problem. Decided to check whether there was a later build, there was so installed it. That fixed the task editing issue. Three further problems then manifested themselves. Firstly the destination for the scheduled backup to ASZ was lost. Secondly ‘Protection State’ reported that I had not made a system backup which was manifestly untrue, I had but TI 2009 had lost it! Thirdly when I attempted to test the F11 start-up I got the message:- Acronis Loading, please wait . . . Kernel panic – not syncing VFS Unable to mount root fs on unknown – block(1,0) How reassuring was that? The kernel panicked! What would I have done had it been for real rather than a test? I plucked up courage, deactivated Startup Recovery Manager, deleted ASZ and recreated. It does now seem to work. I think that this has been the worst experience that I have ever had with any commercial software. What any less experienced user would have made of it I cannot imagine. I think that this product is a disgrace and I will write to the magazine referred to above recounting this tale and pointing them to this forum and the extraordinary number of problems that users have faced.