A problem with quarantine

I have problem with the quarantine.

I have a file that always gives false positive, I have excluded.

Using a folder sync program this file has moved and has been in quarantine.

I'm going to restore but I can not, the reason is that due to binding of synchronization software and antivirus, the path listed in the quarantine are:

\\,Y:0000000232149\program\file.exe

when the correct path is:

Y:\program\file.exe

Due to \\,Y:000000000232149\ I can not restore the file, nor does the option "Restore to ..."

How I can change the reference Nod32 recorded in the quarantine?

Thank you.

Ps.: I have to say that this file is important for me because the two copies of the file that I had are in quarantine.

Also say that I searched the string //Y, in the windows register without success (I'm using Windows 7)

 

I have good news and bad, good is that I had a copy of the file in the recycle bin, the bad news is that the quarantine is malfunctioning, and not the fault of the program folder synchronization, because today I have not used .

He explained the case: I keep a file on a network drive:

x:\folder\fichero.exe

Configure exceptions on nod32 in many ways:

x:\folder\fichero.exe
x:\*file*
...

And despite the exceptions nod32 file gets quarantined. I go to quarantine, find this file and view the following route:

\\x;000000000027abb\folder\file.

And I can not restore it.

Fortunately this does not occur on local drives and I saved a copy of the file on a local drive, not to lose, but I want to know about the virus and how to fix it.

Thanks

 

Hello,

If you believe the report of malware being detected on the file to be a false positive alarm, then you should submit a copy to ESET's virus lab so that they may remediate this in a future virus signature database.

For information on doing so, please see ESET Knowledgebase Article #141, "How to submit virus or potential false positive samples to ESET's labs."

Regards,

Aryeh Goretsky