I have been using Paragon B&R Free for over a year without problems. I backup to an external hard drive. Suddenly, today, it gets partway through the backup, to the point where is says, "Collect file information," and stops with Windows giving me this message: "A part of Paragon System Utilities has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Even viewer logs the following application error: Faulting application name: backup.exe, version: 10.1.19.16240, time stamp: 0x50ae1d72 Faulting module name: hdm.dll, version: 10.1.19.16240, time stamp: 0x50ae1695 Exception code: 0xc0000005 Fault offset: 0x0028e4a3 Faulting process id: 0x1798 Faulting application start time: 0x01ce8b15e6ef2f20 Faulting application path: C:\Program Files\Paragon Software\Backup and Recovery 2012 Free\program\backup.exe Faulting module path: C:\Program Files\Paragon Software\Backup and Recovery 2012 Free\program\hdm.dll Report Id: 71ac9e80-f70a-11e2-b1e9-b23ade79287b I downloaded the latest Update of Paragon B&R [Paragon Backup & Recovery™, version 10.1.19.16240 (22.11.12 ) Free], rebooted, and tried again with the same result. I am using Windows 7 sp 1. Why is this happening?